Expanding Access to Self-Repair Resources

John Deere Customer Service ADVISOR will soon be available through the John Deere Store

   

For more than 180 years, John Deere has empowered customers to maintain their equipment to keep it running right and minimize downtime.

As part of that long-standing tradition, we are proud to announce that we’re enhancing the capabilities of our existing diagnostic tools and expanding their availability with the following actions.

Starting in May, the diagnostic service tool, Customer Service ADVISOR, will be made available from John Deere directly to customers and independent repair shops through JohnDeereStore.com. The tool will continue to be available through John Deere dealerships.

In 2023, we will roll out an enhanced customer solution that includes a mobile device interface, and the ability to download secure software updates directly to embedded controllers on select John Deere equipment with 4G connections.

Customer Service ADVISOR

This digital database of operator, diagnostic, and technical manuals is available today through a subscription. Users can connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.

Most of our customers are self-reliant using free tools, resources, and replacements parts Deere offers to maintain their equipment. Customer Service ADVISOR unlocks deeper system levels to allow those with the expertise and desire to tackle more advanced repairs themselves.

“It gives you the opportunity to do all your own repairs, really,” said Victor Hernandez, a pistachio producer with Jacobo Farm Service in Riverdale, California. “I’m still learning how to fully use Customer Service ADVISOR, but there’s a plethora of things that you can really do on there, so every day you learn something new that you could use.”

Mike Muzio, an almond producer with Campos Brothers Farms in Caruthers, California, said Customer Service ADVISOR has made diagnosing service issues easier.

“It lets us look in it when we have an issue instead of just guessing and going about it like an old school way of doing it,” he said. “It’s a modern way of working on equipment. When a machine comes in or has an issue, we can look up all the previous codes in it, address issues … so we can keep our operators informed of how to operate that piece of equipment.”

Mike explained that Campos Brothers Farms began using Customer Service ADVISOR after it was introduced to them by their local dealer.

“It’s pretty simple to use if you understand the process. It just helps you maintain your equipment better, access all the information on it, and properly maintain it.”