We know uptime is critically important to you. It's also important to us and our dealers.
From Do-It-Yourself tractor repairs to connected dealer support, we're committed to keeping your machines up and running when you need them most.
We also know you want to repair your own equipment in your own shop, and on your own time. That's why Deere makes it easy for you to work on your machine’s parts and systems.
We are proud to announce that we’re enhancing the capabilities of our existing diagnostic tools and expanding their availability with the following actions.
The diagnostic service tool, Customer Service ADVISOR, is now available from John Deere directly to customers and independent repair shops through JohnDeereStore.com. The tool will continue to be available through John Deere dealerships.
In 2023, we will roll out an enhanced customer solution that includes a mobile device interface, and the ability to download secure software updates directly to embedded controllers on select John Deere equipment with 4G connections.
Our equipment doesn't fit in your pocket like a cell phone or come with a handful of components. Our combines can weigh more than 15 tons and are manufactured with over 18,500 parts.
The same software that drives improved productivity, efficiency, and sustainability, also controls important safety and environmental features. That's why we don't support customers modifying embedded software in our equipment. Doing so creates risks related to safe operation of the machine, emissions compliance, engine performance, data security, warranty validation, and resale value.
Your well-being and that of our employees and technicians is of utmost importance. Modifying the software of heavy machinery could override safety controls and put people at risk. Operating and maintaining our equipment to the base engineering standards helps keep everyone safe.
Nobody cares more about keeping your equipment up and running than you and John Deere dealers. With a complete inventory of genuine John Deere parts, highly trained service technicians, and a thorough understanding of your business, John Deere dealers are committed to meeting and exceeding your equipment and support needs.
Plus, they’re the most connected dealer network in the industry. Trained, knowledgeable technicians stand ready to support you when it matters most. Additionally, remote tools such as Expert Alerts and Service Advisor Remote allow technicians and farmers to identify and address issues before they impact your operations.
Our success comes only when we help you leap forward. For additional questions on ownership and repair resources, contact your local John Deere dealer.
Maintaining software equipment and operating it the way it was designed helps protect the environment and ensure your farming operations meet critical and required environmental standards.
Connect to your tractor with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations — all on your own in the shop or in the field.
Digital database of do-it-yourself instructions. Everything you need to resolve equipment issues on your own. All Ag & Turf equipment operator manuals are now free and ready to download.
Access to thousands of replacement and maintenance parts for all makes and ages of machines — at any budget. PARTS OnSite™ even provides an inventory of parts where you need them most — in your very own shop.
Reference hour-interval maintenance online through your MyJohnDeere portal.
Reference decal for routine maintenance before everyday operation with the tools you need to complete the task, secured and stored right on your tractor.
Expert Alerts is a proactive monitoring system that can be set up with your dealer. This allows technicians to diagnose issues remotely and fix them at a convenient time for you with minimal disruption to your operation or bottom line.
With Service ADVISOR Remote, your dealer can remotely analyze Diagnostic Trouble Codes (DTCs) in near real time to isolate potential issues with your machine. When it's convenient for you, a technician will arrive with the right parts and tools to get you back up and running.
Our design engineers keep user serviceability top-of-mind during product development, crafting the entire machine — including components like the 8R engine — easy to access so serviceability is easier and you get back in the field faster.
There is also a wealth of diagnostic information available at your fingertips with John Deere mobile apps. Tractor Plus allows you to view detailed upcoming maintenance recommendations with quick access to instructions from your Operator's Manual or links to relevant tutorial videos.
Equipment Plus provides operators of Air Seeders, Balers, Cotton Harvesters, Planters, Sprayers and Tillage equipment the ability to optimize their machine through proper machine and monitor setup, as well as maintenance and infield procedures.
Julian Sanchez, director of Emerging Technology
Jahmy Hindman, Deere CTO