John Deere Connected Support™

SERVICE ADVISOR™ REMOTE

Resolve issues more efficiently

With Service ADVISOR™ Remote, your dealer can remotely analyze Diagnostic Trouble Codes (DTCs) in near real time to isolate potential issues with your machine. When it’s convenient for you, a technician will arrive with the right parts and tools to get you back up and running.

Other key benefits of Service Advisor Remote:

Remote Machine Recording

Collects live machine operation data over a period of time to assist with the diagnosis of intermittent issues without the technician being present.

Remote Programming

Allows your John Deere dealer to resolve certain technical problems via your machine’s JDLink™ telematics connection. Updates can also be pushed to your machine remotely to resolve problems and enable enhancements.

Clear & Refresh DTCs

Enable technicians to remotely clear or refresh any trouble codes on a machine, helping them diagnose issues and be better prepared if a service call is needed.

John Deere Connected Support™

HOW IT WORKS

Connected machines produce and transmit DTCs when an error occurs for a specified period of time (e.g. an elevated sensor voltage). Each DTC has alert values. Once received by your dealer, DTCs are analyzed to identify the potential cause and initiate a solution, which include:

          • Customer Contact
          • Remote Diagnostics/Service
          • Possible Service Visit