John Deere Financial has completed a comprehensive review of our current methods by examining the following areas:
- Online internal and external threats
- Electronic banking. For example, make a payment.
- Account functionality tied to electronic banking.
- Examining security breach examples and fraud experienced within the financial industry.
We also take additional steps to help protect our online account information by incorporating:
- Monitoring processes for suspicious application activity.
- Established procedures for identifying customer facilitated fraud.
- Requiring customer authentication for online and Interactive Voice Response (IVR) account maintenance.
John Deere Financial may conduct additional verification procedures, such as:
- Utilizing e-mail approval.
- Employing customer identity verification procedures when accessing account information.
- Establishing credit limits that may require manual intervention to supersede.
TIP: Protect your information by monitoring your account regularly to check for suspicious activity and by periodically changing your password. It is suggested by the Federal Financial Institutions Examination Council (FFIEC) that business accountholders conduct similar internal assessments to ensure the highest level of security possible as well.
For Consumer accountholders: Internet banking is a protection under Regulation E which is the specific rules and regulations issued by the Federal Reserve Board regarding electronic transactions. Under these protections, Consumers can recover internet banking losses according to how soon they are reported. For example, the Federal rules require that you report losses within two days of receiving your statement; you can be liable for the first $50. After two days, the amount increases to $500 and after sixty days you could be legally liable for the full amount. These protections can be modified by state law.
To help safeguard your privacy we will never ask you to provide or verify the following information in an email:
- Credit card, debit card or bank account numbers.
- Driver’s license number.
- Passwords.
- Social Security number.
TIP: Don’t be fooled by fraudulent emails. They often appear to be from a well-known company and attempt to obtain personal information by directing you to a fraudulent website.
You may access your account only if you have already registered. If you haven’t already registered, you will be asked to create the following information to ensure that only you have access to your account information:
- User ID
- Password
- Personal Identification Number (PIN)
If you have any questions about your account or notice suspicious activity or security related events, please contact us at JDFCustomerService@JohnDeere.com.
To learn more about online safety and security, visit any of these recommended websites:
TIP: Understanding the risks and knowing how fraud may occur is a crucial step in protecting yourself online. You can make your computer safer by installing and keeping your firewall, Anti-virus software, Anti-malware programs and operating system patches or updates current.