Account Management FAQ

Customer Self-Service is Mobile Friendly

Access and view your account information as well as schedule and view payments in a convenient, mobile-friendly format.

Online Account Access

How do I access or register my online account?

You can access your account(s) online through Customer Self-Service at  For instructions on how to register your account to gain online access, review this document.

What services or features may be available to me when I register for Customer Self-Service?

You can make payments, view account information, or request additional account services.

Using Account Services, you can request a billing statement book, review an interest paid statement, account transaction history, or a paid in full letter. You can also sign up for automatic payments.

I can't remember my Password/PIN. What should I do?

Your Password/PIN can be changed using the Forgot your Password/Forgot your PIN link on the Sign-In page. You will be asked to provide your User Name, account number, and the answers to the challenge questions you selected during registration.

I can't remember my User Name. What should I do?

Select the Forgot Your User Name link on the Sign-In page to retrieve your User Name from our records. For verification, you will be asked to provide your Social Security Number or Tax ID Number, zip code, account number, and the e-mail address that you gave us when you registered.

(If you have updated your user e-mail address since registration, use the most current address you provided to us). Your User Name will be sent to this e-mail address once your information has been verified.

I can’t remember my challenge questions/answers. What should I do?

If you have forgotten your challenge question answers, please contact Customer Service at 1-800-634-9662.

Why do I need a Personal Identification Number (PIN)?

To further safeguard your personal account information, you will be required to set up a 4-digit PIN in addition to your User Name and Password. You will be asked this additional piece of information when you sign in to verify your identity.

Do I use the same PIN when I call the automated phone system?

Yes, the same 4-digit PIN number will be used to gain access to the Website and the automated phone system.

Does my Password/PIN expire?

No. Your Password/PIN will not expire, however you are able to update either one as often as you like via the Change PIN/Change Password link in the left navigation bar, after you sign in to your account.

What should I use for my Password/PIN?

Choose a Password/PIN you can remember, but not one that is easy for someone to guess, such as your date of birth or address. Passwords must be a minimum of 8 characters, including both numbers and letters with no special characters such as @, #, etc.  Password cannot be the same as the username. The PIN is all numeric and 4-digits in length. Passwords are case-sensitive and must be entered exactly as they were originally set up.

How can I keep my Password/PIN safe?

Do not write your Password/PIN down and do not share it with anyone. If you think someone may have access to your Password/PIN, we encourage you to change it by selecting the Change Password/Change PIN link in the left navigation bar.

Can I change my User Name and/or Password?

A Customer Self-Service User Name cannot be changed, however a registration can be deleted upon request. You can then re-register with the preferred User Name. If a User Name needs to be deleted, please contact Customer Service.

You can change your password or PIN via the Change PIN/Change Password link available in the left Navigation bar after you sign in to your account.

Can you save my User Name, Password and PIN so I don't have to remember it?

No. In order to keep your information secure, you are required to enter your User Name, Password and PIN each time you access your account information.

What are Challenge Questions?

During registration you will be asked to answer 5 challenge questions. Your answers should be known only to you. These are for your protection and convenience. Should you forget your Password or PIN you can reset them by correctly answering 3 out of the 5 questions you selected during registration.

Can I change my choice of challenge questions or change the answers to my challenge questions?

You can change your challenge questions or answers, after signing in by selecting the update profile link on the left navigation bar. You will then be prompted to select your new questions and answers.

Account Management

What is the Account Summary?

The Account Summary is a view of your active accounts and accounts closed within the last 18 months. On this page you can also select a specific account to view details of that account.

To view your account summary, register and sign in to Customer Self-Service at

How can I get my balance or access my account information?

You can find your account balance online after you log in, by selecting Account Details.

Where do I find my payment due dates?

You can find your payment due dates online when you are viewing Account Details.

Can I change my address and phone number online?

Yes, you can submit a request to change customer information by going to Account Services. Here you can update information such as your address and phone number.

Can I change my email address online?

Yes, you can update your email address by selecting Update Profile in the left navigation bar, then selecting Update User Information.

How to Make Payments

How can I make payments?

You have several options for making payments, view the payment options available.

How do I make a payment online?

When in your online account, click on Make a Payment and you will be directed to our one-time payment option. You tell us how much you want to pay and we deduct it from your checking or savings account and apply it to any of your John Deere Financial accounts as early as the same business day.

There is no charge for this service. If this is your first time using one-time payment, you will need to register your banking information. To do this, click on Register Bank Account Information.

Can I pay with a credit card or debit card?

Western Union Logo

John Deere Financial does not accept credit card or debit card payments. However, you may use Western Union who accepts credit card payments, to make your John Deere Financial payment. There is an additional fee charged by Western Union for this service.

How can I set up automatic payments?

Automatic payments* can only be set up on installment, lease and Revolving Plan accounts. You can sign up online by selecting the payment options from your account screen. Automatic Payments can only be set up for the minimum specified payment per your contract.

*Automatic payment is not available for Multi-Use Account or PowerPlan Account at this time.

Is there a cost to use one-time payment or automatic payments?

No, these options are offered at no charge to our customers.

Contact Us

How do I contact you if I can't make my payment or my payment will be late?

You may contact us by email or by phone or leave a message in our 24-hour voice mail system.

What are your office hours?

Our Representatives are available by phone:

  • Monday - Friday from 7:00 a.m. to 4:30 p.m. (CST)

My payment may be late if I send it regular mail. What are my alternatives to get the payment there on time?

When is my payment considered late?

Payments not received by the due date are considered late.

I can't pay my bill on time or I can only make a partial payment; how do I make payment arrangements?

If you are unable to make your payment by the due date, contact us to make payment arrangements.

I forgot to include my coupon or statement with my check. Will my check be applied to the correct account(s)?

It's always a good idea to put your account number on your check in case it gets separated from your remittance. Please contact us if you want to confirm your payment was applied appropriately.

My payment was postmarked on the due date, why is it considered late?

Payments must be received on or before the due date. Please allow mail time for your payment to be received.

I sent my payment on time, but it has not been credited to my account. What should I do?

There are two options you should consider.

  1. Check with your bank to see if your check has been cashed. If it has not been cashed within 10 Days, please contact us. Your check may be lost in the mail.
  2. Check with your bank to see if your check has been cashed and that John Deere Financial endorsed your check. Please contact us to verify that your check has now been credited to your account.

Why does my bill have a past due amount?

If we did not receive your payment by the due date additional charges/fees may be assessed on your account.

I'm late on my final payment. When does my insurance expire?

Insurance coverage* usually expires on the scheduled final payment date, not on the date you make your final payment.

*Insurance information is on the acceptance notice "INS EFFECTIVE DATE" and "INS EXPIRATION DATE". The insurance dates do not have anything to do with when you make your final payment. The insurance premium is calculated from effective date to expiration date.

Paying Off My Account

How do I get a pay-off quote?

You can obtain your pay off quote for your installment or lease account online, or you can contact Customer Service for your account type.

When will I receive a pay-off confirmation?

Within 30-60 days of the payoff, you will receive a paid in full confirmation*.

*Due to differences in state laws there may be variations in documentation sent to the customer. If you have additional questions, please contact Customer Service.

When will my lien be released?

Liens will be released approximately 30 to 45 days after a payoff is applied to your account. If you have a question pertaining to an outstanding lien, please contact our UCC department at 1-888-427-8713.

Reading My Statement

Where can I get the principal and interest breakdown on my installment account?

Yes, you can update your email address by selecting Update Profile in the left navigation bar, then selecting Update User Information.

How do I know how much interest I paid on my Multi-Use Account, Revolving Plan Account, or PowerPlan™ Account?

The interest paid is listed as Interest charges assessed and can be viewed online under Account Details.

How do I read my Multi-Use Account statement?

You can sign into Customer Self-Service at For instructions on how to register your account, review this document.

Where do I get a copy of my statement?

Your statement comes from John Deere Financial.  It is the bill for payment and will include all purchases for a specific timeframe.  You can view your statement online after you log into Customer Self-Service at

Where do I get a copy of my invoice?

For Multi-Use Account, PowerPlan Account and Revolving Plan Account: Invoices for individual purchases are maintained by the dealer or merchant where the purchase was made (i.e. a copy of an invoice can be obtained from contacting the location where the purchase was made).

For Installment accounts: There are no invoices for purchases. Customers will have an initial contract and then a statement billing for the set payment specified in the contract. However, you can request a Manufacturer's Certificate of Origin (MCO) from your dealer or merchant for installment purchases.

Technical Questions

Can I connect to Customer Self-Service from another network (i.e. from work)?

You can access Customer Self-Service at from any Internet connection that allows cookies. The e-mail generated through Customer Self-Service will be sent to the e-mail address you provided at the time of registration.

What are cookies?

A cookie is a tool that can "mark" a visitor to a Website. Our site uses "session cookies" which disappear when you close your browser.

When I access, a message pops up saying the site cannot be opened. Does this mean the site is down?

No, if you receive this error message it is possible that you have lost your Internet connection, or the page entered is not valid. Customer Self-Service at is running within an environment where the functionality should always be available.

My Customer Self-Service screen displays don’t appear to be functioning properly. How do I correct this problem?

Some versions of Internet Explorer are known to have compatibility problems for some web pages. These can be corrected by clicking on the compatibility view settings options found under the internet tools section of the task bar. Enabling compatibility view should correct any issues you have with screen display.

Why does my printer cut off the page I am trying to print?

Our Website is designed to fit within 780 pixels. For the best quality print, use the print to PDF functions that are available on some pages.

What security measures are taken with information on, and how do I know my information is secure?

John Deere Financial uses Secure Socket Layer (SSL) technology to encrypt your personal information such as User Names, Passwords and Personal Identification Numbers (PIN), challenge question responses as well as other account information over the Internet.

Any information provided to you is scrambled en route and decoded once it reaches your browser. You can look for the letters https:// at the beginning of a Web site URL in your Web browser. The "s" means that the Web connection is secure.

You can also verify your session is secure by looking for a small padlock symbol which is usually located in the lower corner of your Web browser. Current versions of leading Web browsers indicate when a Web page is encrypted for transmission through this symbol.

Why do I get a security alert when accessing certain pages?

Security alert notifications are used by your selected browser when viewing both secured and unsecured information. You may see these alerts when graphics from a different site are displayed.

What should I do when I am done viewing my account information?

When you have finished viewing your account information on Customer Self-Service at, you should sign off and/or close your Web browser session. This prevents access to your account until you sign in to the site again.

What happens if I don't sign off?

You could potentially allow others who might use the same computer to access your account information saved in the memory of the browser until you sign off or close the browser session.

What can I do to protect my accounts?

John Deere Financial has implemented security measures to protect the privacy of your information, but you play an important role in keeping your information safe.

You should memorize your User Name, Password and PIN and never write them down. It is also a good idea to change your password often and remember to sign off when you are done accessing your account information.

Electronic Statements

Why can’t I select electronic statements for all of my accounts?

John Deere Financial offers electronic statements on Installment, Multi-Use Account and Revolving Plan accounts.

NOTE: Electronic statements are not available for retail installment accounts that use the automatic payment option. Electronic statements are only available for the primary accountholder.

Is there a fee for electronic statements?

There is no charge for choosing electronic statements.

What happens when I receive electronic statements?

You can sign into Customer Self-Service at For instructions on how to register your account, review this document.

How do I switch back to paper statements?

You can sign into Customer Self-Service at For instructions on how to register your account, review this document.