Account Management FAQ

Customer Self-Service is Mobile Friendly

Access and view your account information as well as schedule and view payments in a convenient, mobile-friendly format.

Account Management

What is the Account Summary?

The Account Summary is a view of your active accounts and accounts closed within the last 18 months. On this page you can also select a specific account to view details of that account.

To view your account summary, register and sign in to Customer Self-Service at MyJDFAccount.com.

How can I get my balance or access my account information?

You can find your account balance online after you log in, by selecting Account Details.

Where do I find my payment due dates?

You can find your payment due dates online when you are viewing Account Details.

Can I change my address and phone number online?

Yes, you can submit a request to change customer information by going to Account Services. Here you can update information such as your address and phone number.

Can I change my email address online?

Yes, you can update your email address by selecting Update Profile in the left navigation bar, then selecting Update User Information.

How to Make Payments

How can I make payments?

You have several options for making payments, view the payment options available.

How do I make a payment online?

When in your online account, click on Make a Payment and you will be directed to our one-time payment option. You tell us how much you want to pay and we deduct it from your checking or savings account and apply it to any of your John Deere Financial accounts as early as the same business day.

There is no charge for this service. If this is your first time using one-time payment, you will need to register your banking information. To do this, click on Register Bank Account Information.

Can I pay with a credit card or debit card?

Western Union Logo

John Deere Financial does not accept credit card or debit card payments. However, you may use Western Union who accepts credit card payments, to make your John Deere Financial payment. There is an additional fee charged by Western Union for this service.

How can I set up automatic payments?

Automatic payments* can only be set up on installment, lease and Revolving Plan accounts. You can sign up online by selecting the payment options from your account screen. Automatic Payments can only be set up for the minimum specified payment per your contract.

*Automatic payment is not available for Multi-Use Account or PowerPlan Account at this time.

Is there a cost to use one-time payment or automatic payments?

No, these options are offered at no charge to our customers.

Contact Us

How do I contact you if I can't make my payment or my payment will be late?

You may contact us by email or by phone or leave a message in our 24-hour voice mail system.

What are your office hours?

Our Representatives are available by phone:

  • Monday - Friday from 7:00 a.m. to 4:30 p.m. (CST)

My payment may be late if I send it regular mail. What are my alternatives to get the payment there on time?

When is my payment considered late?

Payments not received by the due date are considered late.

I can't pay my bill on time or I can only make a partial payment; how do I make payment arrangements?

If you are unable to make your payment by the due date, contact us to make payment arrangements.

I forgot to include my coupon or statement with my check. Will my check be applied to the correct account(s)?

It's always a good idea to put your account number on your check in case it gets separated from your remittance. Please contact us if you want to confirm your payment was applied appropriately.

My payment was postmarked on the due date, why is it considered late?

Payments must be received on or before the due date. Please allow mail time for your payment to be received.

I sent my payment on time, but it has not been credited to my account. What should I do?

There are two options you should consider.

  1. Check with your bank to see if your check has been cashed. If it has not been cashed within 10 Days, please contact us. Your check may be lost in the mail.
  2. Check with your bank to see if your check has been cashed and that John Deere Financial endorsed your check. Please contact us to verify that your check has now been credited to your account.

Why does my bill have a past due amount?

If we did not receive your payment by the due date additional charges/fees may be assessed on your account.

I'm late on my final payment. When does my insurance expire?

Insurance coverage* usually expires on the scheduled final payment date, not on the date you make your final payment.

*Insurance information is on the acceptance notice "INS EFFECTIVE DATE" and "INS EXPIRATION DATE". The insurance dates do not have anything to do with when you make your final payment. The insurance premium is calculated from effective date to expiration date.

Paying Off My Account

How do I get a pay-off quote?

You can obtain your pay off quote for your installment or lease account online, or you can contact Customer Service for your account type.

When will I receive a pay-off confirmation?

Within 30-60 days of the payoff, you will receive a paid in full confirmation*.

*Due to differences in state laws there may be variations in documentation sent to the customer. If you have additional questions, please contact Customer Service.

When will my lien be released?

Liens will be released approximately 30 to 45 days after a payoff is applied to your account. If you have a question pertaining to an outstanding lien, please contact our UCC department at 1-888-427-8713.

Reading My Statement

Where can I get the principal and interest breakdown on my installment account?

Yes, you can update your email address by selecting Update Profile in the left navigation bar, then selecting Update User Information.

How do I know how much interest I paid on my Multi-Use Account, Revolving Plan Account, or PowerPlan™ Account?

The interest paid is listed as Interest charges assessed and can be viewed online under Account Details.

How do I read my Multi-Use Account statement?

You can sign into Customer Self-Service at MyJDFAccount.com. For instructions on how to register your account, review this document.

Where do I get a copy of my statement?

Your statement comes from John Deere Financial.  It is the bill for payment and will include all purchases for a specific timeframe.  You can view your statement online after you log into Customer Self-Service at MyJDFAccount.com.

Where do I get a copy of my invoice?

For Multi-Use Account, PowerPlan Account and Revolving Plan Account: Invoices for individual purchases are maintained by the dealer or merchant where the purchase was made (i.e. a copy of an invoice can be obtained from contacting the location where the purchase was made).

For Installment accounts: There are no invoices for purchases. Customers will have an initial contract and then a statement billing for the set payment specified in the contract. However, you can request a Manufacturer's Certificate of Origin (MCO) from your dealer or merchant for installment purchases.

Electronic Statements

Why can’t I select electronic statements for all of my accounts?

John Deere Financial offers electronic statements on Installment, Multi-Use Account and Revolving Plan accounts.

NOTE: Electronic statements are not available for retail installment accounts that use the automatic payment option. Electronic statements are only available for the primary accountholder.

Is there a fee for electronic statements?

There is no charge for choosing electronic statements.

What happens when I receive electronic statements?

You can sign into Customer Self-Service at MyJDFAccount.com. For instructions on how to register your account, review this document.

How do I switch back to paper statements?

You can sign into Customer Self-Service at MyJDFAccount.com. For instructions on how to register your account, review this document.