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Coronavirus Update Center

 

Keeping our customers running

As the coronavirus COVID-19 situation evolves, we are committed to keeping you informed about John Deere’s actions to safeguard employees while maintaining operations in order to support our dealers and customers and their livelihoods. These objectives are immensely important to us during normal times. They are vital today.

Let’s get through this together.

Latest Updates

    • April 3, 2020
      • Deere suspended production at its hydraulic-cylinder factory in Moline, Illinois, after management learned of a confirmed COVID-19 case with an employee there on April 2. During the suspension, the facility will undergo a thorough disinfection that meets or exceeds local and state health-department guidance. Those employees able to work remotely during this time will continue to do so.
    • April 1, 2020
      • Deere resumed production with a limited number of employees today at its construction and forestry factory in Dubuque, Iowa. Production start-up will be staggered over the coming weeks.
    • March 30, 2020
      • Deere suspended production of its construction and forestry equipment factory in Dubuque, Iowa, after management learned of a confirmed COVID-19 case with an employee there. During the suspension, the facility will undergo a thorough disinfection that meets or exceeds local and state health-department guidance. Employees will return to work via staggered, scheduled start-ups. Those able to work remotely during this time will continue to do so.
    • March 26, 2020
      • John Deere supports local Iowa and Illinois hospital system by donating protective eyewear to help safeguard doctors and nurses who are on the frontlines. Read more in the John Deere Journal.
    • March 25, 2020
      • In Brazil, where farmers are harvesting their first crop and beginning to plant their second, Deere parts operation in Campinas is open and our dealers are servicing our customers to ensure they receive the support they need during this critical time for their business. On the other hand, John Deere’s agricultural and construction equipment factories in Brazil are undergoing temporary closures. We anticipate that our facilities will return to operation as soon as possible and we are closely monitoring the situation.

See below for more updates

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U.S. Department of Homeland Security: Essential Critical Infrastructure Workers

John Deere continues to operate in the face of COVID-19 because our business, as designated by  the United States Department of Homeland Security, is essential to ensuring community and national resilience and well-being.

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John Deere Financial customers:

We understand the uncertainty surrounding the COVID-19 outbreak will result in hardships for some customers, and we may be able to help. If you or someone you know requires assistance, please call John Deere Financial at 800-325-0130 or log in at MyJohnDeere.com to take advantage of online tools.

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Protecting Employees

Protecting our employees’ health and well-being is a top priority. Those who can work remotely have been encouraged to do so. Those who are needed on-site to get necessary parts and equipment into customers’ hands are working with safeguards in place. (See “Maintaining a healthy workplace” safeguards.)

Employees and others are encouraged to visit One.Deere.com, a mobile-friendly website for John Deere’s U.S. production and maintenance employees, to get the latest information on how we are responding to COVID-19 in our operations.

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Supporting Customers

There are a lot of uncertainties right now. We’re doing all we can to build the machines customers need to keep their businesses running. Our trucks are hauling the parts dealers need to provide maximum uptime. And our field teams are providing the exceptional support their customers and dealers need. Plus, we’re better prepared than ever to fully utilize tools such as John Deere Connected Support​™ to remotely monitor and proactively fix issues or send for a trained technician.

John Deere dealers also are implementing operational changes to keep their employees safe. Please contact your local John Deere dealer​ship to learn how it is continuing to serve customers.

Additional Updates

  • March 23, 2020
    • John Deere leadership is closely monitoring guidelines issued by country and state level authorities and acting accordingly. This includes temporary and partial suspension of production due to those mandates and/or to resulting supply chain disruptions in Asia, Europe, and South America.
  • March 20, 2020
    • John Deere Foundation announces a 2-for-1 match for employee donations up to $250,000 to select home-community food banks and American Red Cross chapters. For example, employee donations of $250,000 plus the Foundation’s $500,000 match would provide $750,000 in much-needed support to these organizations.
  • March 17, 2020
    • John Deere Financial encourages its financing/lease customers to call 800-325-0130 or contact via MyJohnDeere.com for support needed due to COVID-19-related financial hardships.
  • March 16, 2020
  • March 13, 2020
    • The company announced it will waive copays, coinsurance, and deductibles for COVID-19 testing for employees.
  • March 11, 2020
    • In China during the early days of the COVID-19 outbreak, Deere dealers and customers jumped into action to help build two new hospitals in less than two weeks. Read more in the John Deere Journal.
  • March 10, 2020
    • Company representatives contacted local chambers of commerce, United Way offices, and foodbanks to understand the impact the virus is having in John Deere-unit communities to help support a social safety net for those affected.
    • Deere activated a COVID-19 employee-resource site that provides information from the U.S. Centers on Disease Control (CDC) and World Health Organization (WHO) and includes relevant company policies and communications.

      Maintaining a healthy workplace:
      Protecting our employees’ health and well-being is a top priority, as is ensuring that our customers are able to keep running. Beginning in early March, Deere has:
      • Communicated regularly with employees to ensure they are aware of and comply with current COVID-19-related policies or procedures.
      • Published guidance to support employees with pre-existing conditions.
      • Using established teleworking guidance, encouraged workers not essential to on-site factory operations to work from home, thus helping reduce the health risk of those who must be on-site.
      • Closed many common areas including areas where groups may congregate such as breakrooms and fitness facilities. Maximized cleaning efforts and established more stringent social-distancing protocol in those remaining areas.
      • At factories, added face shields as required PPE at some facilities and reengineered workspaces to accommodate additional social distancing. Workers are required to clean their workstation at beginning and middle of shift.
      • Staggered shifts when possible.
      • Screening employees before they enter manufacturing facilities and/or encouraging employees to take their temperatures before arriving to work.
      • Restricted all domestic and international air travel for business-related purposes.
      • Encouraged field managers to support customer and dealer needs through virtual communications (e.g., phone, video conference), though they are allowed to drive to dealerships and customer locations on critical business matters.