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StellarSupport™ Answers will be moving!
We appreciate your patience as our new Answer Center site is under construction. Here is a list of the 20 most frequently asked questions and links to their solutions:
If you cannot find your answer to an issue with an AMS product here, please contact us to help find a solution to your issue.
Starfire Gen2/ITC/3000 - StarFire Frequency Migration
Published 09/17/2015 10:44 AM | Updated 07/12/2016 03:46 PM
Starfire Gen2/ITC/3000 - StarFire Receiver cannot operate in SF1/SF2 mode and cannot get differential corrections. Receiver goes to 3D WAAS or EGNOS and will not navigate.
Cause:
Under no control of John Deere Company, Inmarsat (provides satellite bandwidth to broadcast StarFire differential corrections) are migrating frequencies on all 7 Inmarsat satellites. This frequency change by Inmarsat will effect John Deere and our competitors.
Resolution:
For SF3000 Receivers-
Preferred Option 1 - Automatic Over the Air Updates (SF3000 option only)
14–2 bundle software for the SF3000 (2.00R) is required for this option. Receiver needs to be outside with clear view of the sky receiving StarFire signal for a minimum of one hour between November 1st, 2014 and July 15th, 2015. Please ensure the “default” checkbox is checked under the StarFire 3000 Main Page “Setup” tab.
In order for the Over the Air changes to take effect 1 of 2 things need to happen:
1. Cold boot the receiver (physically disconnect receiver harness or set hours on after shutdown to 0 and turn ignition key off for a minimum of 1 minute)
or
2. If StarFire has been tracking for at least one hour and then loses corrections for at least 5 minutes, it will internally update to the latest list of frequencies automatically.
*Bottom Line: If you are tracking StarFire for at least 1 hour and your receiver is cold booted at some point after that, no further action will be required.
Option 2 - Manually Enter Frequency Through the Display (backup option only)
Option 3 - Update software to the 15-1 software bundle release 2.10P.
For iTC Receivers-
Option 1 – Update the Receiver to the “Frequency Change” DTAC Software Release
3.73H (3.73G contained the first 4 frequencies, 3.73H contains all 7 frequencies)
*If already updated to 3.73G, this update is not required to continue operation. However, it is recommended to update at some point and have all 7 new frequencies for redundancy.
Version 3.73H is now available and will also be included in the 15-2 software bundle release (Fall 2015).
89467: Reprogramming StarFire 3000 and iTC Receivers
Option 2 – Manually Enter New Frequency Through the Display
For Gen III Receivers-
1. Manually Enter New Frequency Through the Display (only option)
Directions to manually change frequency:
The SF1/SF2 signal will begin to build.
| Satellite | New Frequency (MHz) | Turn On Date | Old Frequency (MHz) | Turn Off Date * |
|---|---|---|---|---|
| 98W | 1545.9675 | June 12, 2015 | 1539.8725 | July 15, 2015 |
| 54W | 1545.9775 | November 1, 2014 | 1539.8425 | December 15, 2014 |
| 15.5W | 1545.9875 | November 1, 2014 | 1539.8525 | December 15, 2014 |
| 25E | 1545.8850 | June 12, 2015 | 1539.8625 | July 15, 2015 |
| 64E | 1545.9675 | November 1, 2014 | 1539.8725 | December 15, 2014 |
| 143.5E | 1545.9775 | June 12, 2015 | 1539.8925 | July 15, 2015 |
| 178E | 1545.9875 | November 1, 2014 | 1539.8625 | December 15, 2014 |
AutoTrac - Where are the recommended ATU settings for a particular vehicle located?
Cause:
General Information
Resolution:
You can find a list of recommended ATU settings by either clicking the AutoTrac Universal link on the StellarSupport home page, or by following this link: Recommended ATU Settings
Apex - Recovering Apex data from a failed hard drive
Published 11/20/2009 02:25 PM | Updated 02/12/2015 12:18 PM
Apex - Recovering Apex data from a failed hard drive.
Resolution:
In order to recover Apex data from a failed hard drive a manual backup will need to be created.
The following Apex data files are required to create a complete manual backup:
Apex Database Files,
ShapeFiles folder, and
The Archive folder.
The specific locations of the files and folders are listed below. These files can be copied to the same location on the new disk after installing and updating Apex to restore the customer's data.
Apex Database Files and ShapeFiles Locations
("Program Files x86" on 64-bit systems)-
ShapeFiles — C:\Program Files\GreenStar\Apex2.0\ShapeFiles
Database — C:\Program Files\GreenStar\Apex2.0\Database
*If you installed Apex 3.2 or newer the Microsoft SQL Server folder may not exist on the system for Apex databases.
Apex Archive (Windows XP) —
C:\Documents and Settings\All Users\Application Data\John Deere Ag Management Solutions\GreenStar Apex\ApexArchive\
Apex Archive (Windows Vista, Windows 7/8/10) —
C:\ProgramData\John Deere Ag Management Solutions\GreenStar Apex\ApexArchive
**If any version of Apex between 2.0 - 3.1 have been installed both Database locations below will need to be recovered.**
C:\Program Files\Microsoft SQL Server - 90 and MSSQL.X
C:\Program Files\GreenStar\Apex2.0\DataBase
NOTES:
The Program Data folder may be hidden. Follow the steps below to display hidden folders:
Vista/Windows 7 — Go to: Organize > Folder & Search Options > View > Show Hidden Files, Folders and Drives > Apply > OK
Windows 8/10 — Go to: View > Options > Change Folder & Search Options > View > Show Hidden Files, Folders and Drives > Apply > OK
In order to copy the Apex database files you must stop the service SQLServerApex2005 before copying the files then restart the service when completed. You will get an error if this is not done.
The Apex Database Files may not be in MSSQL.1 in all cases. This is the default location, but in some cases there may be an MSSQL.2 or MSSQL.3 folder there as well. The database files have been known to be located in these as well.
GreenStar - Component Software Updates and Version Numbers
Published 03/15/2009 01:51 PM | Updated 10/26/2016 08:16 AM
GreenStar — Dealers and Customers need to be aware of what the latest software versions are for their AMS GreenStar Products.
Cause:
General Information.
Resolution:
To see the most up to date software versions, click on the link below.
Versions showing in bold were changed in the most recent software update. For the software update release notes, select the component that you wish to update, then select the "Release Notes" link on the right side of the page.
GS2 or GS3 - Compatibility Guides for GS2 or GS3 Guidance, Documentation and Harnesses/Brackets
Published 03/15/2009 01:51 PM | Updated 11/02/2016 10:16 AM
GS2 or GS3 — Unsure of GS2 or GS3 Compatibility when installing the display on tractors or hooking it up to different implements.
Cause:
General Information.
Resolution:
Below is a link to a page in the Ag Sales Manual that contains links to the latest Documentation, Guidance and Harness/Bracket compatibility guides.
All the guides can be found at the lower right of the page.
This information is also published on StellarSupport.com in the Dealer Corner.
StarFire Gen2/iTC/300/3000 - Receiver Live Updates
Published 03/26/2012 09:19 AM | Updated 01/28/2016 12:20 PM
StarFire Gen2/iTC/300/3000 — More information is needed on the process for updating software on a John Deere StarFire Receiver.
Cause:
General Information.
Resolution:
The latest software updates for the Gen2 Receiver, StarFire iTC Receiver, StarFire 300 Receiver, and StarFire 3000 Receiver are included in the GreenStar2 1800, 2100/2600, and the GS3 2630/GS3 Command Center Live Update packages and can be downloaded by selecting the following Link:
GS3 2630 - AutoTrac Controller vs. Non-JD Guidance
Published 03/09/2012 03:56 PM | Updated 01/30/2015 11:35 AM
GS3 2630 — Clarification is needed on the differences between activating a Non-John Deere Guidance system and the use of Autotrac Controller.
Issue:
Clarification is needed on the differences between activating a Non-John Deere Guidance system and the use of Autotrac Controller.
Cause:
General Information.
Resolution:
Non-John Deere Guidance —
Non-JD Guidance requires:
Non-John Deere Guidance is Compatible with the following machines:
MY 2011:
MY 2012:
Autotrac Controller —
Autotrac Controller itself does not require an activation; however, it does require that the Greenstar display has an Autotrac activation
Note: On a Command Center the activation code is entered through Main Menu > Tractor Automation
— Autotrac Controller is Compatible with the following manufacturer kits and machines:
Apex - How do I create a backup or How do I restore a backup
Published 03/26/2012 09:19 AM | Updated 01/28/2016 12:20 PM
StarFire Gen2/iTC/300/3000 — More information is needed on the process for updating software on a John Deere StarFire Receiver.
Cause:
General Information.
Resolution:
The latest software updates for the Gen2 Receiver, StarFire iTC Receiver, StarFire 300 Receiver, and StarFire 3000 Receiver are included in the GreenStar2 1800, 2100/2600, and the GS3 2630/GS3 Command Center Live Update packages and can be downloaded by selecting the following Link:
Apex - What are the minimum system requirements for Apex?
Published 07/24/2008 05:38 PM | Updated 02/17/2015 08:46 AM
Apex — Discussing the minimum system requirements for Apex.
Apex System requirements:
Processor:
Celeron/Pentium 4 or equivalent AMD processor 1.6 GHz minimum
Operating System:
Windows XP 32 Bit with Service Pack 3, Windows Vista 32 or 64 Bit Service Pack 1, or Windows 7 32 bit or 64 bit or Windows 8 32 bit or 64 bit
Memory (RAM):
1 GB minimum, 2GB recommended
Free Hard Disk space:
20 GB minimum, 60 GB recommended
Monitor:
19-in.
Resolution:
1280x1024
Video Card:
32 MB minimum, 64MB recommended
Printer:
Color Printer
Modem:
1.5 Mbps or higher Internet speeds
Card Reader:
Internal or external compact flash card reader
Note: Currently supported languages are English, Russian, French, Spanish, and Portuguese.
Field Doc Connect - Original Greenstar and GS2 and GS3 Raven setup
Published 01/15/2010 12:40 PM | Updated 01/30/2015 08:57 AM
Field Doc Connect — Raven setup instructions on the Original Greenstar and GS2 and GS3 displays.
Cause:
General Information
Resolution:
See the "Raven Setup Guide" attachment for instructions on Raven Console / GreenStar Display communication settings.
See the "Raven Console Setup Guide" attachment for instructions on setting up and calibrating a Raven Console.
File Attachments:
MyJohnDeere - Dealer wants to setup a "Dealer Managed" customer account
Published 08/12/2013 12:23 PM | Updated 02/12/2015 01:57 PM
MyJohnDeere - Dealer wants to setup a "Dealer Managed" customer account
Cause:
Dealer is supporting a customer who wants the dealer to manage their organization. Also, potentially the customer does not want/have an email account.
Resolution:
For step-by-step instructions on how to setup a "Dealer Managed" customer account, please follow this link.
Apex - Download Free Soil Maps Video
Published 02/25/2011 01:09 PM | Updated 10/07/2016 01:54 PM
Cause:
General Information.
Resolution:
Apex - How to download Free Aerial Images Video
Published 02/25/2011 01:09 PM | Updated 10/07/2016 01:54 PM
Cause:
General Information.
Resolution:
MyJohnDeere - Creating new MyJohnDeere account
Published 12/26/2013 09:46 PM | Updated 05/28/2015 01:33 PM
MyJohnDeere — How to create a new MyJohnDeere account
Cause:
General Information.
Resolution:
Creating a new MyJohnDeere account:
Once logged into MyJohnDeere, the customer will need to select "My Operations" which will open a new window asking the customer to create a new organization. If the user is new, please proceed in entering a new Organization name in the text box (must be unique) and click on "Let me in!"
*** If the customer has already received a "Staff Invite" email from an Admin of another org, please close all windows and proceed in clicking on "Accept Request" within that email. They will then be prompted to log into MyJohnDeere and they will see the invitation request to accept ***
Command Center Activation Information
Published 03/18/2009 12:18 PM | Updated 01/30/2015 08:03 AM
GS3 2630, GS2 2600/2100 — Field Doc Connect will not record when connected to a Raven controller.
Recording will not turn on even though the GS2 or GS3 Pro Diagnostics - Recording page indicates "Yes" for all the required settings.
If you are a customer please Contact your local John Deere dealer about solution #70857.
If you are a John Deere dealer, please click the following link to access solution:
Published 03/24/2011 03:41 PM | Updated 03/25/2016 01:31 PM
What information is required to activate a Command Center on Stellar.
Cause:
General Information.
Resolution:
The following fields need to be filled in:
Serial Number
If the serial number of the command center is listed under the profile already then select it otherwise you will need to enter in the new Serial number at the bottom.
Serial Number - doesn't use the full 13 digits. Only the last 6 digits are used of the serial number. (Such as, RWSDUA110388)
Serial Number, if already under the profile, will show as part number followed by the last 6 digits of the serial number (Example - AL207961110388)
Part Number
Part Number will be one of the following: RE326926 (non-touch) and AL207961 (touch) screen. The screen will show the part number as AL207961A, but you will not enter the last A. The A is the revision of the unit.
Challenge Code
File Attachments:
Solution # 82742 - AutoTrac Setup for Optimizing Performance and Accuracy
Published 07/14/2011 01:09 PM | Updated 08/29/2011 03:06
How to setup AutoTrac for optimizing performance and accuracy.
If you are a customer please Contact your local John Deere dealer about solution #82742.
If you are a John Deere dealer, please click the following link to access solution:
JDLink - Process for Migrating Terminals/Users from Closing Dealership to New Dealership
Published 01/14/2013 12:51 PM | Updated 11/20/2015 11:55 AM
JDLink – TCSM or TM is requesting Terminal & User transfer from a closing dealership to a new dealership due to merger or acquisition.
Cause:
Dealership location has changed management, combined with another location, or is closing. All JDLink and Operations Center info needs to be transferred over to the new owning dealership "leader" organization.
The steps below outline the process the TCSM will follow while working with the JDLink Support team to transfer the JDLink and Operations Center information to the new organization.
Responsibilities/Expectations in this process:
TM or TCSM — Gather all old and new dealership account numbers. Explain to the dealer that this process may take 3-5 days once the BIRD flies. Also, explain the below dealer expectations.
TM or TCSM — Determine the appropriate Dealer employee who has Customer Support Role. The dealer user will be visible to the customers during the new partnership and permission assignment. (Step 8 in the process)
JDLink Support Team — Process the actual account changes. Prior to changes, provide TCSM with lists of owned and 3rd part terminals of closing or moving dealer account(s), as well as the Partnership permissions report from the Operations Center for the same account(s). (Also move terminals, re-create certain account settings, and manage user access.)
Dealer — Record (in old account) and re-create all information (in new account) for the Alert Escalation, Geofence & Curfew, and Company Preferences tabs. Contact customers to allow GSC to grant 3rd party machine access to new dealer organization.
Resolution:
PLEASE FOLLOW ALL STEPS EXACTLY AS THEY ARE WRITTEN.
TCSM will use www.Deere.com/websupport web form to requesting Terminal/User transfer from a closing dealership account, to a new or different dealership account. TCSM provides old dealer account ID numbers (leaders and members). TCSM will also explain the nature of the account change (merging, splitting, closing, etc.)
JDLink Support technician will create DTAC case and escalate to PCDSC where a Team Lead will then work the Dealer Merger to completion.
JDLink Support technician will provide the TCSM with the following information from the closing accounts:
– List of all "Owned" terminals.
– List of all "3rd Party" terminals.
– List of complete and incomplete partnerships in the Operations Center.
(Report to include partners and what permissions are currently assigned or requested for documentation)
After they receive approval from the TCSM, the JDLink Support tech needs to document all User & Groups, and Equipment Groups information from the old dealership account for future recreation use.
*** BEFORE PROCESSING NEXT STEP ***
- The JDLink technician will explain to the TCSM that the JDLink Support team will only be copying and re-creating User and Equipment groups info over to the new Dealer Organization.
The dealer is responsible for the recording the Alert Escalation, Geofence & Curfew, and Company Preference tab info to copy over to the new Organization.
Please give them time to do this and verify it is done before proceeding.
After approval has been granted by the TCSM and the dealer has recorded the necessary information, the TCSM must provide the JDLink technician the new Dealer Account Numbers.
***Once the Dealer Account ID Numbers change, the dealer users will be automatically removed from the old Organization and will lose access to the JDLink and Operations Center information until the following steps are completed. ***
The JDLink Support tech needs to verify the new dealership account ID has a JDLink organization.
JDLink Support technician will utilize a Merger and Acquisition tool to move to merge the two dealer organizations together. Technician to utilize the dealer with Customer Support Role define earlier in the process. (Please reference "GSC M&A Too Process" document")
– M&A tool performs the merger and send any permissions request emails to the admins of each partner org.
– Any established partnerships in the source (from) org will be transferred to the target (to) org and any given and/or requested permissions will be requested by the target org.
– For any files that were shared to the old org, that share will be revoked.
– For any files owned by the source org will be moved to the target org.
The JDLink Support tech will then contact TCSM stating that all users and "Owned" terminals have been moved to the new Dealer Organization, and all "3rd party" terminals have been assigned to the new Dealer Organization. The JDLink tech will then re-create the Equipment Groups and User Groups as they were in the old JDLink account(s). The dealer will then need to re-create all settings in the Alert Escalation, Geofence & Curfew, and Company Preferences tabs in the new Dealer Organization as they were in the old Dealer Organization to allow alerts to once again be sent.
ANY issues regarding this process can be directed to Josh Conner - JDLink Support Supervisor.
File Attachments:
WDT/Apex - Customer associated Apex to the incorrect MyJohnDeere account
Published 08/27/2013 11:45 AM | Updated 02/05/2015 09:30 AM
Apex – User associated Apex to the incorrect MyJohnDeere account and is unable to utilize Wireless Data Transfer to send data to/from their machines. The user is unable to associate the correct account.
Cause:
Organization platform credentials are cached and need to be cleared
Resolution:
Browse to C:\ProgramData\Apex Wireless Transferred Data
(Windows XP – C:\Documents and Settings\All Users\Application Data\Wireless Transfer Data\)Delete the file named "platformcredentials.txt"
Browse to C:\ProgramData\Apex Wireless Transferred Data\Cache
(Windows XP – C:\Documents and Settings\All Users\Application Data\Wireless Transfer Data\Cache)
Delete the file named "OrganizationsCache.xml"
Published 01/28/2010 10:37 AM | Updated 01/30/2015 09:14 AM
Greenstar Rate Controller / Raven – What are the common Greenstar Rate Controller and Raven calibration numbers?
Cause:
The following numbers can be used as a guide when setting up the speed source, control valve calibration and flow meter when using a Raven™ console or a Greenstar™ rate controller with a Raven™ system.
Resolution:
Raven™ Calibration Numbers
| Speed Source SP1 | Speed Source SP2 | |||
|---|---|---|---|---|
| Wheel Magnets | Raven™ Radar Speed |
Raven™ Simulated GPS Speed |
Simulated GPS Speed |
|
| Speed Calibration Number |
1000 | 598 | 798 * | 812 ** |
* – Phoenix or Invicta Receiver
** – Envizio Pro or Cruizer
| Standard Valve | Fast Valve | Fast Close Valve | Pulse Width Modulation (PWM) Valve | |
|---|---|---|---|---|
| Control Valve Calibration Number |
2123 | 743 | 743 | 43 |
| Flow Meter Valve |
Number on Flow Meter Tag divided by 10 (Example: 700 ÷ 10 = 70) |
| Standard Valve Type | Valve Calibration Number |
|---|---|
| Raven™ 165 | 2513 |
| Raven™ 894 | 2513 |
| Raven™ 125 | 2513 |
| TeeJet® | 1003 |
| HARDI® | 7051 |
| Fast-Close Valve Type | Valve Calibration Number |
|---|---|
| Raven™ 177 | 0753 |
| HINIKER™ Servo Valve (8160 Monitor Compatible) |
0433 |
| KZCO® Servo Valve (John Deere 2510 Liquid Fertilizer System) |
1031 |
| PWM Valve Type | Valve Calibration Number |
|---|---|
| Sauer–Danfoss™ Hagie MFG T540 |
1533 |
| Command Controls Corporation FV1501 |
1411 |