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Account Management FAQ

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Online Account Access

How do I access or register my online account?

You can access your account sign in here. For instructions on how to register your account, access this document.

What services or features may be available to me when I register for My JDF Account?

You can Make Payments, View Account Information, or request additional Account Services. At Account Services, you can view an Interest Paid Statement, request a Billing Statement, Book, Account Transaction History, or a Paid in Full Letter. You can also sign up for Direct Pay-Recurring.

I can't remember my Password/PIN. What should I do?

Your Password/PIN can be changed using the Forgot your Password/Forgot your PIN link on the Sign In page. You will be asked to provide your User Name, account number, and the answers to the challenge questions you selected during registration.

I can't remember my User Name. What should I do?

Select the Forgot Your User Name link on the Sign In page to retrieve your User Name from our records. For verification, you will be asked to provide your Social Security Number or Tax ID Number, zip code, account number, and the e-mail address that you gave us when you registered. (If you have updated your user e-mail address since registration, use the most current address you provided to us). Your User Name will be sent to this e-mail address once your information has been verified.

I can’t remember my challenge questions/answers. What should I do?

If you have forgotten your challenge question answers, please contact Customer Service at 1-800-634-9662.

Why do I need a Personal Identification Number (PIN)?

To further safeguard your personal account information, you will be required to set up a 4-digit PIN in addition to your User Name and Password. You will be asked this additional piece of information when you sign in to verify your identity.

Do I use the same PIN when I call the automated phone system?

Yes, the same 4-digit PIN number will be used to gain access to the Web site and the automated phone system.

Does my Password/PIN expire?

No. Your Password/PIN will not expire, however you are able to update either one as often as you like via the Change PIN/Change Password link in the left Navigation bar after you sign in to your account.

What should I use for my Password/PIN?

Choose a Password/PIN you can remember, but not one that is easy for someone to guess, such as your date of birth or address. Passwords must be a minimum of 8 characters, including both numbers and letters with no special characters such as @, #, etc.  Password cannot be the same as the username. The PIN is all numeric and 4-digits in length. Passwords are case-sensitive and must be entered exactly as they were originally set up.

How can I keep my Password/PIN safe?

Do not write your Password/PIN down and do not share it with anyone. If you think someone may have access to your Password/PIN, we encourage you to change it by selecting the Change Password/Change PIN link in the left Navigation bar.

Can I change my User Name and/or Password?

A CSS User Name cannot be changed, however a registration can be deleted upon request. You can then re-register with the preferred User Name. If a CSS User Name needs to be deleted, please contact Customer Service.

You can change your password or PIN via the Change PIN/Change Password link available in the left Navigation bar after you sign in to your account.

Can you save my User Name, Password and PIN so I don't have to remember it?

No. In order to keep your information secure, you are required to enter your User Name, Password and PIN each time you access your account information.

What are Challenge Questions?

During registration you will be asked to answer 5 challenge questions. Your answers should be known only to you. These are for your protection and convenience. Should you forget your Password or PIN you can reset them by correctly answering 3 out of the 5 questions you selected during registration.

Can I change my choice of challenge questions or change the answers to my challenge questions?

You can change your challenge questions or answers, after signing in by selecting the update profile link on the left navigation bar. You will then be prompted to select your new questions and answers.

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Account Management

What is the Account Summary?

The Account Summary is a view of your active accounts and accounts closed within the last 18 months. On this page you can also select a specific account to view the details of the account. To view your account summary, register and sign in to Customer Self Serve (CSS).

How can I get my balance or access my account information?

You can find your account balance online when you view account details.

Where do I find my payment due dates?

You can find your payment due dates online when you view account details.

Can I change my address and phone number online?

Yes, you can submit a request to change customer information by going to Account Services. Here you can update information such as your address and phone number.

Can I change my email address online?

Yes, you can update your email address by selecting "Update Profile" in the left navigation bar, then selecting "Update User Information".

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How to Make Payments

How can I make payments?

You have several options for making payments, view them here.

How do I make a payment online?

When in your Online Account, click on "Make a Payment" and you will be directed to our Direct Pay payment option. You tell us how much you want to pay and we deduct it from your checking or savings account and apply it to any of your John Deere Financial accounts as early as the same business day. There is no charge for this service. If it is your first time using Direct Pay, you will need to register your banking information. To do this, click on Register Bank Account Information.

What if I'm running late on my payment?

You have options if you are running late. The first step is to contact us.

Can I pay with a credit card or debit card?

John Deere Financial does not accept credit card or debit card payments. However, you may use Western Union who accepts credit card payments, to make your John Deere Financial payment. There is an additional fee charged by Western Union for this service.

How can I set up recurring direct payments?

Recurring direct payments (RDP) can be set up on installment, lease accounts and revolving plan accounts only. You can sign up for RDP online by selecting the link Direct Pay from your account screen. Recurring direct payments can only be set up for the minimum specified payment per your contract. *RDP is not available for Multi-Use Accounts or PowerPlan accounts.

Is there a cost to use Direct Pay-One Time or Direct Pay-Recurring?

No, the Direct Payment options are offered at no charge to our customers.

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Paying Off My Account

How do I get a pay-off quote?

You can obtain your pay off quote for your installment or lease account online, or you can contact Customer Service for your account type.

When will I receive a pay-off confirmation?

Within 30-60 days of the payoff, you will receive a paid in full confirmation. 
* Due to differences in state laws there may be variations in documentation sent to the customer. If you have additional questions, please contact Customer Service.

When will my lien be released?

Liens will be released approximately 30 to 45 days after a payoff is applied to your account.  If you have a question pertaining to an outstanding lien, please contact our UCC department at 1-888-427-8713.

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Reading My Statement

Where can I get the principal and interest breakdown on my installment account?

You can find the breakout of principal and interest for your installment account online under account details.  You can also view your Transaction History online, which displays the principal and interest breakdown of each payment.

How do I know how much interest I paid on my Multi-use, Revolving or PowerPlan account?

The interest paid is listed as "Interest charges assessed" and can be viewed online under account details.

How do I read my Multi-use Account statement?

View a guide to your monthly multi use statement here.

Where do I get a copy of my invoice?

For Multi-use, PowerPlan and Revolving accounts:  Invoices for individual purchases are maintained by the dealer or merchant where the purchase was made (i.e. a copy of an invoice can be obtained from contacting the location where the purchase was made).
Installment accounts:  There are no invoices for purchases.  Customers will have an initial contract and then a statement billing for the set payment specified in the contract. However, you can request a Manufacturer's Certificate of Origin (MCO) from your dealer or merchant for installment purchases.

Where do I get a copy of my statement?

Your statement comes from John Deere Financial.  It is the bill for payment and will include all purchases for a specific timeframe.  You can view your statement online.

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Technical Questions

Can I connect to Customer Self-Service on MyJDFAccount.com from another network (i.e. from work)?

You can access the Customer Self-Service on MyJDFAccount.com from any Internet connection that allows cookies. The e-mail generated through Customer Self-Service will be sent to the e-mail address you provided at the time of registration.

What are cookies?

A cookie is a tool that can "mark" a visitor to a website. Our site uses "session cookies" which disappear when you close your browser.

When I access Customer Self-Service through MyJDFAccount.com or select My Accounts a message box pops up telling me the site cannot be opened. Does this mean your web site is down?

No, if you receive this error message it is possible that you have lost your Internet connection, or the page entered is not valid. Customer Self-Service on MyJDFAccount.com is running within an environment where the functionality should always be available.

My Customer Self-Service screen displays don’t appear to be functioning properly. How do I correct this problem?

Some versions of Internet Explorer are known to have compatibility problems for some web pages.  These can be corrected by clicking on the compatibility view settings options found under the internet tools section of the task bar. Enabling compatibility view should correct any issues you have with screen display.

Why does my printer cut off the page I am trying to print?

Our Website is designed to fit within 780 pixels. For the best quality print, use the print to PDF functions that are available on some pages.

What Security measures are taken with information on Customer Self-Service MyJDFAccount.com, and how do I know my information is secure?

John Deere Financial uses Secure Socket Layer (SSL) technology to encrypt your personal information such as User Names, Passwords and Personal Identification Numbers (PIN), challenge question responses as well as other account information over the Internet. Any information provided to you is scrambled en route and decoded once it reaches your browser. You can look for the letters https:// at the beginning of a Web site URL in your Web browser. The "s" means that the Web connection is secure. You can also verify your session is secure by looking for a small padlock symbol which is usually located in the lower corner of your Web browser. Current versions of leading Web browsers indicate when a Web page is encrypted for transmission through this symbol.

Why do I get a Security Alert when accessing certain pages?

Security alert notifications are used by your selected browser when viewing both secured and unsecured information. You may see these alerts when graphics from a different site are displayed.

What should I do when I am done viewing my account information?

When you have finished viewing your account information on Customer Self-Service through MyJDFAccount.com, you should sign off and/or close your Web browser session. This prevents access to your account until you sign in to the site again.

What happens if I don't Sign Off?

You could potentially allow others who might use the same computer to access your account information saved in the memory of the browser until you sign off or close the browser session.

What can I do to protect my accounts?

John Deere Financial has implemented security measures to protect the privacy of your information, but you play an important role in keeping your information safe. You should memorize your User Name, Password and PIN and never write them down. It is also a good idea to change your password often and remember to sign off when you are done accessing your account information.

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Electronic Statements

Why can’t I select Electronic Statements for all of my accounts?

John Deere Financial is working to provide convenient Electronic Statements for all accounts. In the future you will be hearing about these updates.

NOTE: Electronic Statements are not available for retail installment accounts that use the Direct Pay-Recurring option.

Electronic Statements are only available for the Primary Accountholder.

Is there a fee for Electronic Statements?

There is no charge for choosing Electronic Statements.

What happens when I receive Electronic Statements?

Selecting Electronic Statements means you will receive statement-ready email notifications and no longer receive paper statements via the U.S. Postal Service. Your statement-ready email will include a secure link to MyJDFAccount.com, where you must sign-in to view your statements.

How do I switch back to paper statements?

You can go back to paper statements any time. Simply sign-in to MyJDFAccount.com to opt out of Electronic Statements.