JOHN DEERE DATA SERVICES & SUBSCRIPTIONS STATEMENT

[note 1]

Last Updated: August 10, 2020

YOU CONTROL YOUR DATA

In an increasingly connected world, technology makes it easy for you to share data from your business with others — if that's what you choose to do. When you entrust your data to John Deere and its subsidiaries through our services and subscriptions (Data Services), we safeguard that information and honor the permissions you set for sharing it with others. We created this statement to be clear about how we manage your data and to provide the details you need to make informed decisions about our Data Services.

To provide the John Deere Data Services, we may collect and process your personal information as described in this document and in the applicable terms of use and privacy statements. [note 2]

TYPES OF DATA WE COLLECT

We collect different types of data depending on the specific services, subscriptions, and tools that you use and how you use them. For example:

Machine Data. If you use our JDLink services and tools, we will collect data indicating your machine’s health, efficiency and functions, including diagnostic codes, machine settings, software and firmware versions, attachments and implements, machine hours and lifetime usage, and machine location. You can see some of this data in the John Deere Operations Center, JDLink Dashboard, and our mobile apps.

Operational Data. If you use the John Deere Operations Center and related applications, we may collect information about the way you and others use your machines, including settings, throughput, and sensor readings, and we may also collect information about your work and operations, including field task details, area worked, route travelled, crop harvested and yield data, inputs applied, and historical information and reports. You can see and manage this data in the John Deere Operations Center and linked applications.

Administrative Data. Whenever you or your staff use our services and applications, we collect information that helps us administer your account and activities. This data includes data sharing permissions, users linked to your account, machines, devices, and licenses linked to your account, number of acres and size and nature of fields, and general information about the way you use your account and our applications. You can see and manage some of this information in the John Deere Operations Center and linked applications.

We do not use user-generated content. Some of our systems enable you to store and share information you or others create. This user-generated content includes variable rate prescriptions, notes, recordings, photographs, PDFs and other file types. We store, share, and use this content only to support you and to comply with court orders and legal or regulatory requirements.

Please refer to the applicable privacy statement below for the relevant Data Service for further information about how we process your personal information when you use that service, or by contacting us. [note 2, note 7]

YOU CONTROL WHO SEES YOUR DATA

Here are your options for controlling your account information when you use John Deere's Data Services and Subscriptions:

SHARING

You may share and disclose data in the John Deere Operations Center and other connected portals and apps. By setting permissions for your account, you control other parties’ access and visibility into your data. You also control which John Deere dealers have access to data in your account. [note 3] Please note that when you share your information with someone other than John Deere, the recipient may decide to copy, use, modify, or distribute it to others, and John Deere has no control over, or responsibility for, any such activities.

MANAGING

You may view, analyze, and manage most data in your account through the John Deere Operations Center and Dashboard portals.

EXPORTING

You may download and export files from the John Deere Operations Center and Dashboard.

DELETING, UPDATING, AND AMENDING

You may request that we delete, update, or amend data in your account. We will make every reasonable effort to honor your request promptly and in accordance with applicable data protection laws or inform you if we require further information to fulfill your request. Please note that deleting data may limit our ability to support you and, in some cases, may result in you no longer being able to use the applicable Data Services and – subject to any applicable privacy laws – we may retain certain basic information where necessary for our record keeping purposes. Please review the terms and privacy statements of applicable Data Services for further information. [note 2, note 4]

HOW WE USE YOUR DATA

TO SERVE YOU

  • We use your data, including your personal information, to provide you with contracted services and offerings and to administer your account. You can learn more about how we use your personal information, including the legal basis for using any personal information, in the John Deere privacy statements for the applicable Data Service or by contacting us. [note 2, note 7]
  • We may share your data with John Deere affiliates and suppliers to provide you with contracted services and offerings and to administer your account, subject to appropriate contractual restrictions and security measures. These affiliates and suppliers have committed to protect your data consistent with this statement and all applicable privacy and other laws. [note 6]
  • We may share your data with authorized John Deere dealers so they can support you, unless you explicitly restrict access to specific dealers. [note 3]

TO LEARN FROM YOU

  • We may use your data to evaluate your use of our Data Services to assist with our development of new products and services, and to make improvements to our existing products and services. For example, analyzing your data may spotlight trends that inform our product support and development, warranty services, and diagnostic or prognostic activities.
  • We may combine your anonymized data with data from others and include your data in anonymized data sets. We may also share in aggregate, statistical form, non-personal information with our partners, affiliates or advertisers.
  • We may use your data to prepare routine reports to industry associations, such as reports on market share or network activity and security.

TO MARKET TO YOU

  • We may use your data to market products and services to you, targeting offerings to match your activity, interests, and location in accordance with applicable data privacy laws. We will communicate with you only according to the preferences you set for your account. [note 5]
  • In accordance with the preferences you set for your account, we may share your data with John Deere dealers so they can market products and services to you, targeting offerings to match your activity if you provide any applicable consent. [note 3, note 5]

TO COMPLY WITH THE LAW

  • We share your data as required by applicable laws, including data privacy and consumer protection laws. Our privacy statements are linked below. [note 2]
  • We may review and disclose your data to comply with court orders and legal or regulatory requirements; to prevent injury, death, losses, fraud or abuse; to protect John Deere's rights or to defend John Deere in legal proceedings; and to comply with requests from you. We may transfer your data as part of a transfer or sale of business assets.

HOW WE PROTECT AND MAINTAIN YOUR DATA

SAFEGUARDING

We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned. Measures we take include placing confidentiality requirements on our staff members and service providers; and destroying or permanently anonymizing personal information if it is no longer needed for the purposes for which it was collected. As the security of information depends in part on the security of the computer you use to use our services and the security you use to protect user IDs and passwords please take appropriate measures to protect this information.

STORING AND TRANSFER

We store most information about you in computer systems and databases operated by either us or our external service providers.

John Deere operates on a global basis. Accordingly, your information may be transferred and stored in countries around the world that are subject to different standards of data protection, including the EU, the United States of America, Brazil, and other countries where John Deere has offices or authorized dealers. When we transfer your personal information to other countries, we will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests. You may contact us for more information about the safeguards we have put in place to ensure the adequate protection of your information when it is transferred. [note 7]

RETENTION

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements. In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

After expiration of any applicable Data Service contract, we may delete data at our discretion and subject to requirements in any applicable privacy, consumer protection, or other laws.

RIGHTS

Subject to certain exemptions and depending on your location, and in some cases dependent upon the processing activity John Deere is undertaking, you have certain rights in relation to your personal information, including the right to request access to and rectification or erasure of your personal information or restriction of processing concerning you, or to object to processing, as well as the right to data portability. You may also have the right to lodge a complaint with a competent supervisory authority.

You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information to fulfil your request.[note 7]

PRIVACY STATEMENTS

We may process personal information in providing the John Deere Data Services. Here are the specific privacy statements available for the Data Services:

Our general privacy statements are available through the “Privacy and Data” link at the bottom of this page.

NOTES

1. COUNTRIES

This statement applies in the United States of America, Canada, Australia, New Zealand, Argentina, Bolivia, Brazil, Chile, Colombia, Mexico, Nicaragua, Paraguay, Uruguay, Indonesia, Malaysia, and South Africa. For other countries, visit the "Privacy and Data" link at the bottom of this page.

2. SERVICE AGREEMENTS

The terms of use and privacy statements for our Data Services are available at www.johndeere.com/agreements.

3. RESTRICTING DEALER ACCESS TO MACHINE DATA

To remove dealer access to data from machines in your account you must do both of the following: remove ServiceADVISOR Remote access for each machine from the Terminal Settings tab in the Operations Center and remove access to machine notifications and advisors from the Sharing tab on the JDLink Dashboard portal.

4. DELETING, UPDATING, AMENDING DATA

You may request deletion, updates, or amendment of data email by completing our online form, or via the contact information shown under note 7 below. To understand how deletion may impact or terminate any John Deere Data Services see www.johndeere.com/agreements. To understand your rights with respect to any personal information, see our privacy statements linked above.

5. MARKETING PREFERENCES

Email PrivacyManager@JohnDeere.com for information about your marketing preferences or to change them.

6. ACCESS TO AFFILIATES

All references to “We” in this statement include Deere & Company and its subsidiaries. You may have granted John Deere Financial certain rights to access machine data about your equipment in your financing or lease documents, including the location, maintenance, operation and condition of your equipment. If permitted by your finance or lease agreement, John Deere Financial may continue to access machine data about your equipment during the term of the financing or lease agreement notwithstanding any election you may make. This could include reinstating machine data access if turned-off or otherwise disabled. Please review your finance or lease documents for more information.

7. CONTACT US

You may contact our global privacy office: PrivacyManager@JohnDeere.com. You may also contact us as follows:

If you reside in: Contact Information:
United States of America, Puerto Rico, Mexico, Republic of South Africa, or any country not listed below John Deere Special Technologies Inc.
Attn: Privacy Manager
Center for Global Business Conduct
One John Deere Place
Moline, IL 61265, USA
PrivacyManager@JohnDeere.com
Canada John Deere Canada ULC
Attn: Chief Privacy Officer
295 Hunter Road
P.O. Box 1000
Grimsby, ON L3M 4H5
1-905-945-9281
PrivacyManager@JohnDeere.com
Australia and New Zealand John Deere Limited (Australia)
Attn: Privacy Manager
166-170 Magnesium Drive,
Crestmead, Queensland 4132
Australia: 1800-800-981
New Zealand: 0800-303-100
PrivacyManager@JohnDeere.com
Argentina Industrias John Deere Argentina, S.A.
Attn: Privacy Manager
John Orsetti 481 (S2152CFA)
Grenadier Baigorria
Province of Santa Fe, Argentina
PrivacyManager@JohnDeere.com
Bolivia, Brazil, Colombia, Paraguay John Deere Shared Services
Attn: Privacy Manager
Center for Global Business Conduct
One John Deere Place
Moline, IL 61265, USA
PrivacyManager@JohnDeere.com
Other North or South American country Industrias John Deere, Mexico
Attn: Privacy Manager
Blvd. Diaz Ordaz, Numero 500
Colonia La Leona, Codigo Postal 66210
San Pedro Garza Garcia, Nuevo Leon, Mexico
PrivacyManager@JohnDeere.com