Updated November 1, 2021
In an increasingly connected world, technology makes it easy for you to share data from your business with others — if that’s what you choose to do. When you entrust your data to John Deere and its subsidiaries through our services and subscriptions (Data Services), we safeguard that information and honor the permissions you set for sharing it with others. We created this statement to be clear about how we manage your data and to provide the details you need to make informed decisions about our Data Services.
To provide the John Deere Data Services, we may collect and process your personal information as described in this document and in the applicable privacy statements linked below.
We may process personal information in providing the John Deere Data Services. When using the John Deere Data Services (including creating your User Account, setting up your Organization, or using the JDLink services or tools), the following privacy notices regarding the processing of personal data will apply:
In addition, our enterprise privacy statements are available through the “Privacy and Data” link at the bottom of this page.
Depending on the specific services, subscriptions, and tools that you use and how you use them we collect different types of data. For example:
Machine Data. If you use our JDLink services and tools, we will collect data indicating your machine’s health, efficiency and functions, including diagnostic codes, machine settings, software and firmware versions, attachments and implements, machine hours and lifetime usage, and machine location. You can see some of this data in the John Deere Operations Center, JDLink Dashboard, and our mobile apps.
Operational Data. If you use the John Deere Operations Center and related applications, we may collect information about the way you and others use your machines, including settings, throughput, and sensor readings, and we may also collect information about your work and operations, including field task details, area worked, route travelled, crop harvested and yield data, inputs applied, and historical information and reports. You can see and manage this data in the John Deere Operations Center and linked applications.
Administrative Data. Whenever you or your staff use our services and applications, we collect information that helps us administer your account and activities. This data includes data sharing permissions, users linked to your account, machines, devices, and licenses linked to your account, number of acres and size and nature of fields, and general information about the way you use your account and our applications. You can see and manage some of this information in the John Deere Operations Center and linked applications.
We do not use user-generated content. Some of our systems enable you to store and share information you or others create. This user-generated content includes variable rate prescriptions, notes, recordings, photographs, PDFs and other file types. We store, share, and use this content only to support you and to comply with court orders and legal or regulatory requirements.
Please refer to the applicable privacy statements linked above for further information about how we process your personal information when you use that service, or by contacting us. [note 5]
Here are your options for controlling your account information when you use John Deere’s Data Services:
You may share and disclose data in the John Deere Operations Center and other connected portals and apps. By setting permissions for your account, you control other parties’ access and visibility into your data. You also control which John Deere dealers have access to data in your account. [note 1] Please note that when you share your information with someone other than John Deere, the recipient may decide to copy, use, modify, or distribute it to others, and John Deere has no control over, or responsibility for, any such activities.
You may view, analyze, and manage most data in your account through the John Deere Operations Center, Dashboard, and MyJohnDeere portals.
You may download and export files from the John Deere Operations Center and Dashboard.
You may request that we delete, update, or amend data in your account. We will make every reasonable effort to honor your request promptly and in accordance with applicable data protection laws or inform you if we require further information to fulfill your request. Please note that deleting data may limit our ability to support you and, in some cases, may result in you no longer being able to use the applicable Data Services and – subject to any applicable privacy laws – we may retain certain basic information where necessary for our record keeping purposes. Please review the terms and privacy statements of applicable Data Services for further information. [note 2]
We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned. Measures we take include placing confidentiality requirements on our staff members and service providers; and destroying or permanently anonymizing personal information if it is no longer needed for the purposes for which it was collected. As the security of information depends in part on the security of the computer you use to use our services and the security you use to protect user IDs and passwords please take appropriate measures to protect this information.
We store most information about you in computer systems and databases operated by either us or our external service providers.
John Deere operates on a global basis. Accordingly, your information may be transferred and stored in countries around the world that are subject to different standards of data protection, including the EU, the United States of America, Brazil, and other countries where John Deere has offices or authorized dealers. When we transfer your personal information to other countries, we will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests. You may contact us for more information about the safeguards we have put in place to ensure the adequate protection of your information when it is transferred. [note 5]
We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements. In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
After expiration of any applicable Data Service contract, we may delete data at our discretion and subject to requirements in any applicable privacy, consumer protection, or other laws.
Subject to certain exemptions and depending on your location, and in some cases dependent upon the processing activity John Deere is undertaking, you have certain rights in relation to your personal information, including the right to request access to and rectification or erasure of your personal information or restriction of processing concerning you, or to object to processing, as well as the right to data portability. You may also have the right to lodge a complaint with a competent supervisory authority.
You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information to fulfil your request. [note 5]
You may contact us using the contact information provided in the applicable privacy notice, linked above.
ServiceADVISOR Remote is a tool that enables dealers to support your machines. To remove dealer access to machines in your account you must remove ServiceADVISOR Remote access for each machine from the Terminal Settings tab in the Operations Center or JDLink Dashboard.
You may request deletion, updates, or amendment of data email by completing our online form, or via the contact information shown under note 6 below. To understand how deletion may impact or terminate any John Deere Data Services see www.JohnDeere.com/agreements. To understand your rights with respect to any personal information, see our privacy statements linked above.
Email PrivacyManager@JohnDeere.com for information about your marketing preferences or to change them.
All references to “We” in this statement include Deere & Company and its subsidiaries. You may have granted John Deere Financial certain rights to access machine data about your equipment in your financing or lease documents, including the location, maintenance, operation and condition of your equipment. If permitted by your finance or lease agreement, John Deere Financial may continue to access machine data about your equipment during the term of the financing or lease agreement notwithstanding any election you may make. This could include reinstating machine data access if turned-off or otherwise disabled. Please review your finance or lease documents for more information.
You may contact our global privacy office: PrivacyManager@JohnDeere.com. You may also contact us as follows:
|If you reside in:||Contact Information:|
|United States of America, Puerto Rico, Indonesia, Malaysia, Mexico, Republic of South Africa, Thailand, or any country not listed below||John Deere Special Technologies Inc.
Attn: Privacy Manager
Center for Global Business Conduct
One John Deere Place
Moline, IL 61265, USA
|Canada||John Deere Canada ULC
Attn: Chief Privacy Officer
295 Hunter Road
P.O. Box 1000
Grimsby, ON L3M 4H5
|Australia and New Zealand||John Deere Limited (Australia)
Attn: Complete Goods Manager
166-170 Magnesium Drive,
Crestmead, Queensland 4132
|Argentina||Industrias John Deere Argentina, S.A.
Attn: Privacy Manager
John Orsetti 481 (S2152CFA)
Province of Santa Fe, Argentina
|Bolivia, Brazil, Colombia, Ecuador, Paraguay, Russia, Serbia, Zambia||John Deere Shared Services
Attn: Privacy Manager
Center for Global Business Conduct
One John Deere Place Moline, IL 61265, USA
|Bahamas, Chile, Costa Rica, Dominican Republic, Guatemala, Haiti, Honduras, Jamaica, Nicaragua, Paraguay, Peru, Trinidad & Tobago, Uruguay||
Industrias John Deere, Mexico
|European Union or European Economic Area, Israel||John Deere GmbH & Co. KG
Straßburger Allee 3, 67657