Policies and Statements / Frequently Asked Questions

Frequently Asked Questions

These frequently asked questions discuss data and related end-user application services offered in Australia, Canada, New Zealand and the United States. Please note that the answers to these questions, and the linked Business Data Principles, are purely informational summaries of our practices. The policies and provisions that govern our use of data and personal information are stated in our customer contracts and our Privacy and Data page.

Why should I allow John Deere to use Machine Data internally?

If you opt in to this choice John Deere will use Machine Data to provide you services and may use the Machine Data to improve customer's experience with our equipment and to develop new products and services.

John Deere can use Machine Data to administer services customers have opted to use or purchase, such as JDLink™ with Remote Display Access or other current or future tools.

Administration can include managing orders for services, hosting a website, providing the application for a customer to use, fielding customer support calls about their services and items related to the delivery of the opted-in service itself.

What are some other examples of the potential benefits?

John Deere could proactively determine in-season issues in the overall fleet of telematically-enabled John Deere equipment. This may allow John Deere to more quickly alert dealers with special instructions to help customers work around a possible problem. It may help John Deere identify well-timed product improvement programs administered by dealers in order to address issues identified through analysis of Machine Data. It may help John Deere develop automation routines that identify changes in machine performance to allow the equipment to automatically adjust or share actionable alerts to the operator for manual adjustment. It can help to create tools that reduce the setup and calibration time and complexity of a machine.

Understanding the use and downtime of the equipment can help John Deere better identify and execute such programs — reducing downtime or improving performance for customers in subsequent seasons.

Why should I allow John Deere to use Production Data internally?

If you opt in to this choice John Deere will use Production Data to provide customer services; and once the data is anonymized, use the data internally to improve your experience with our equipment and to develop new products and services.

John Deere can use Production Data to administer services a customer has opted to use or purchase, such as Location History, Wireless Data Transfer or other current or future tools.

Administration can include managing orders for services, hosting a website, providing the application for a customer to use, fielding customer support calls about their services and items related to the delivery of the opted-in service itself.

What are some other examples of the potential benefits?

Anonymized Production Data could be used to deliver benefits like proactively determining telematically-enabled equipment issues when used in a specific task, crop or material flow conditions. This may allow John Deere to more quickly alert dealers with special instructions to help customers work around a possible problem. It may help John Deere identify well-timed product improvement programs administered by dealers in order to address issues identified through analysis of Production Data. It may help John Deere develop automation routines that identify changes in machine performance to allow the equipment to automatically adjust or share actionable alerts to the operator for manual adjustment. It may help to create tools that reduce the setup and calibration time and complexity of a machine. As a result, John Deere could create remote software updates to machines (coordinated with a local dealer) before customers are affected by the issue.

Why should I allow John Deere to anonymize Machine or Production Data and share it externally?

If you opt in to this choice, John Deere may anonymize Machine and Production Data from the customers' account and share it externally for benchmarking and other information services. External sharing means that once the data has been anonymized, John Deere may share datasets with external parties such as customers, dealers, agricultural retailers, agricultural service providers, seed and agricultural chemical companies, universities and other research organizations, equipment industry consortiums and others like them.

What are some examples of the potential benefits of allowing John Deere to share Anonymized Data externally?

It could allow John Deere to create comparison charts of how the fleet of telematically enabled John Deere combine harvesters were set (header, thresher, sieve, chopper settings etc.) when harvesting a particular crop/hybrid in similar conditions to assist customers in determining how to best set up combine harvesters, reducing machine setup time and improving productivity. It could allow summary reports of an entire county's or region's average yield results for a particular seed hybrid with similar growing conditions and management practices. John Deere could use the information to create product performance reports that allow seed and agricultural chemical companies to understand how their products work under various growing conditions and management practices as an input into research and development activities, potentially creating better products for customers in the future.

As it relates to "other information services," John Deere will NOT use internally or share anonymized data to external parties who John Deere believes intend to use it to influence markets, provide an advantage to commodity traders or support supply hedging by food companies.

If customers opt in to Anonymized Data for External Sharing, they could create opportunities like the examples above for John Deere to improve customers' business.

How does John Deere define "Machine Data," "Production Data" and "Other Data"?

Machine Data — Data associated with how equipment is functioning. Examples include fuel consumption, machine health indicators, diagnostic codes and engine performance.

Production Data — Data specific to the work customers do with the equipment and the land on which the work is performed. For example, field task details, material moved, crop harvest or agronomic inputs applied.

Other Data — Data that are identified for special handling because of their more sensitive nature. Examples include variable rate prescriptions, user-entered notes and user-formatted reports. Other Data will not be anonymized for external sharing even if customers opt to allow John Deere to anonymize Machine and Production Data for external sharing.

Do these Data Usage choices apply to sharing data from your account with John Deere dealers?

No, these Data Usage choices relate to you sharing data from your account with John Deere — not directly with your dealer.

See "Why should I allow John Deere to use Machine Data internally?" for the limited case in which John Deere may share this data with dealers.

If you have granted us permission to anonymize and share your data externally, we may also share that data with dealers.

Your choice to share the data from your account with one or more dealers is separate from your choice to share it with John Deere. Choices related to sharing data with dealers can be made here.

Are there cases in which you should not submit data to the MyJohnDeere.com Operations Center system?

Your choices, and John Deere's ability to use the data consistent with your choices, apply to all data managed in your account from the point in time the data arrives in that account. We want to ensure that these data choices are being made by the correct parties.

Therefore, it is your responsibility to ensure that you, your employees and your equipment only submit data to your account if you have the right to control and grant John Deere access to use.

Can I change my Data Usage choices at a later date?

Yes, you can change your selections in the future if you wish to do so here.

Your selections are not retroactive, however. Data collected during a period of time will be subject to the choices in place at the time it arrived in the account. If you change your choices, they will apply to data collected from that point forward in time.

Can I request to have the data in my account deleted from the system once it has been uploaded?

Yes.

You may request that we delete Production or Other Data from your account by accessing MyJohnDeere.com or contacting your dealer – who can request that it be removed.

You may request that we delete Machine Data from your account by contacting your dealer who can request that it be removed.

If during the time this data has been in the system John Deere has created anonymized datasets for its internal use combining data from your account with other data – we will not delete those anonymized datasets.

What does John Deere mean when it uses the terms "anonymize" and "anonymized datasets"?

The process in which John Deere Anonymizes Machine and Production Data for benchmarking and other information services is through Data Aggregation.

Data that is used in aggregate form is a result of combining information about one organization with information about other organizations based upon a common theme. (geography, soil type, crop type, etc.) The aggregate group contains a minimum of 5 unique organizations, as long as the data (acres) from one single organization does not comprise more than 60% of the total data set. Aggregate data will not include personal identifiable information such as names, addresses, or latitude or longitude information that could comprise an individual customer's anonymity.

 

If I allow John Deere to use the data from my account internally, who will be able to see it within John Deere?

If you entrust this data to John Deere, those that are responsible for providing you services may have access to both Machine and Production Data in original and anonymized forms. We are also committed to ensuring that those that are responsible for improving your experience with our equipment and/or developing new products and services will only have access to Production data in anonymized forms and Machine data in original or anonymized forms. The trust of you and your fellow customers is important to John Deere.

Using it does include John Deere's ability to share this data with the affiliates, suppliers (machine component suppliers, etc.) and our service providers (data hosting providers, etc.) that we contract with and rely on in order to provide you these services. We do not share non-anonymized Production or Other Data to dealers, although you may choose to do so separately here. We may share non-anonymized Machine Data with dealers, and you may also choose to do so separately here.

It is also important for you to understand that court orders, legal processes or other legal requirements may require us to disclose these data to others.

How do my financing or leasing documents from John Deere Financial impact my choices?

You may have granted John Deere Financial certain rights to access machine data about your equipment in your financing or lease documents, including the location, maintenance, operation and condition of your equipment. If permitted by your finance or lease agreement, John Deere Financial may continue to access machine data about your equipment during the term of the financing or lease agreement notwithstanding any election you may make. This could include reinstating machine data access if turned-off or otherwise disabled. Please review your finance or lease documents for more information.

Other companies have specifically communicated that the farmer owns the data. What is John Deere's position on data ownership?

We believe farmers own information generated by their farming operations; however, farming is a complex, dynamic industry. Farmers use our tools and offerings in many different ways, which complicate the issue of ownership. Expectations, relationships, contracts and laws regarding data control and ownership vary from place to place, operation to operation and even on a single farm. For example:

  • Custom harvesters or equipment operators who may have the right to share production data
  • Landlord and/or tenants who may have the right to share some or all production data from a farm
  • Agronomists and other consultants who may have the right to share data
  • A farmer may buy licenses to use commercial prescription files, other technologies, or seed hybrids that the farmer does not own.

Different circumstances can make determining who owns data complicated and unclear. That's why we believe control of the data is the most important issue.

John Deere encourages you to understand the specific terms and rights of data ownership defined in the contracts and/or agreements you have with us and other parties. Because those terms of data ownership vary, MyJohnDeere is designed to allow each customer to control the data in their account and decide if it is appropriate to share with others.

John Deere believes you should control data generated by your farming operations; and we created MyJohnDeere to help you exercise that control.