Get the part you need, when you need it
When unable to provide you a part over-the-counter, your dealer can get it from a regional or major distribution center. Emergency orders entered by 5 p.m. (Monday - Friday) at your local dealer are shipped the same day from our regional centers. Emergency orders are also shipped during Saturday with no added surcharge. Two levels of emergency backup, FLASH™ and FLASH+™ systems, result in a fill level that exceeds 99%.
FLASH™ and FLASH+ - Fast Parts Locating and Emergency Orders
The FLASH (Fast Locating and Special Handling) system provides dealers with a customized search method to use on the rare occasion when their regional depot can not supply a particular part. Dealers can locate a part at another regional depot or distribution center and can tell you immediately where the part is and how soon it will be received.
FLASH+ orders (emergency orders entered after normal working hours and on Sundays) are processed 24 hours a day, seven days a week, and are shipped by the quickest method possible. In most cases, often-needed parts can be shipped from the Milan, Illinois or Bruchsal, Germany distribution centers to anywhere in the world, in 24 to 48 hours.
Dealers have access to a parts locator system that helps locate hard-to-find items, such as parts for older equipment or non-current attachments. They also can call upon the Dealer Parts Assistance Center (DPAC) for answers to technical questions.
Backed by this extensive parts distribution network, John Deere dealers are committed to get you the part you need when you need it.