/ / / FAQ

FAQ


How do I contact you if I can't make my payment or my payment will be late?

You may contact us by email or by phone or leave a message in our 24-hour voice mail system.

back to top


What are your office hours?

Our Representatives are available by phone:

  • Monday - Friday from 7:00 a.m. to 4:30 p.m. Central Standard Time

back to top


My payment may be late if I send it regular mail. What are my alternatives to get the payment there on time?

Your options are:

back to top


When is my payment considered late?

Payments not received by the due date are considered late.

back to top


I can't pay my bill on time or I can only make a partial payment; how do I make payment arrangements?

If you are unable to make your payment by the due date, contact us to make payment arrangements.

back to top


I forgot to include my payment remittance (coupon or statement) with my check. Will my check be applied to the correct account(s)?

It's always a good idea to put your account number on your check in case it gets separated from your remittance. Please contact us if you want to confirm your payment was applied appropriately.

back to top


My payment was postmarked on the due date, why is it considered late?

Payments must be received on or before the due date. Please allow mail time for your payment to be received.

back to top


I sent my payment on time, but it has not been credited to my account. What should I do?

There are two options you should consider.

  1. Check with your bank to see if your check has been cashed. If it has not been cashed within 10 Days, please contact us. Your check may be lost in the mail.
  2. Check with your bank to see if your check has been cashed and that John Deere Financial endorsed your check. Please contact us to verify that your check has now been credited to your account.

back to top


Why does my bill have a past due amount?

If we did not receive your payment by the due date additional charges/fees may be assessed on your account.

back to top


Can I pay with a credit card or debit card?

John Deere Financial does not accept credit card or debit card payments. However, you may use Western Union who accepts credit card payments, to make your John Deere Financial payment. There is an additional fee charged by Western Union for this service.

back to top


I'm late on my final payment. When does my insurance expire?

Insurance coverage* usually expires on the scheduled final payment date, not on the date you make your final payment.

*Insurance information is on the acceptance notice "INS EFFECTIVE DATE" and "INS EXPIRATION DATE". The insurance dates do not have anything to do with when you make your final payment. The insurance premium is calculated from effective date to expiration date

back to top