Why do I need a Personal Identification Number (PIN)?
To further safeguard your personal account information, you will be required to set up a 4-digit PIN in addition to your User Name and Password. You will be asked this additional piece of information when you sign in to verify your identity.
Do I use the same PIN when I call the automated phone system?
Yes, the same 4-digit PIN number will be used to gain access to the Web site and the automated phone system.
Does my Password/PIN expire?
No. Your Password/PIN will not expire, however you are able to update either one as often as you like via the Change PIN/Change Password link in the left Navigation bar after you sign in to your account.
What should I use for my Password/PIN?
Choose a Password/PIN you can remember, but not one that is easy for someone to guess, such as your date of birth or address. Passwords must be a minimum of 8 characters, including both numbers and letters with no special characters such as @, #, etc. The PIN is all numeric and 4-digits in length.Passwords are case-sensitive and must be entered exactly as they were originally set up. Need to add space after period.
How can I keep my Password/PIN safe?
Do not write your Password/PIN down and do not share it with anyone. If you think someone may have access to your Password/PIN, we encourage you to change it by selecting the Change Password/Change PIN link in the left Navigation bar.
I can't remember my Password/PIN. What should I do?
Your Password/PIN can be changed using the Forgot your Password/Forgot your PIN link on the Sign In page. You will be asked to provide your User Name, account number, and the answers to the challenge questions you selected during registration.
I can't remember my User Name. What should I do?
Select the Forgot Your User Name link on the Sign In page to retrieve your User Name from our records. For verification, you will be asked to provide your Social Security Number or Tax ID Number, zip code, account number, and the e-mail address that you gave us when you registered. (If you have updated your user e-mail address since registration, use the most current address you provided to us). Your User Name will be sent to this e-mail address once your information has been verified.
Can I change my User Name and/or Password?
You cannot change your user name. Your User Name uniquely identifies you as our customer and once selected is associated with you and cannot be changed. You can change your password or PIN via the Change PIN/Change Password link available in the left Navigation bar after you sign in to your account.
Can you save my User Name, Password and PIN so I don't have to remember it?
No. In order to keep your information secure, you are required to enter your User Name, Password and PIN each time you access your account information.
What are Challenge Questions?
During registration you will be asked to answer 5 challenge questions. Your answers should be known only to you. These are for your protection and convenience. Should you forget your Password or PIN you can reset them by correctly answering 3 out of the 5 questions you selected during registration.
Can I change my choice of challenge questions or change the answers to my challenge questions?
You can change your challenge questions or answers, after signing in by selecting the update profile link on the left navigation bar. You will then be prompted to select your new questions and answers.
I can’t remember my challenge questions/answers. What should I do?
If you have forgotten your challenge question answers, please contact Customer Service at 1-800-634-9662.