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Customer Self-Service FAQ

Technical

Can I connect to Customer Self-Service on MyJDFAccount.com from another network (i.e. from work)?

You can access the Customer Self-Service on MyJDFAccount.com from any Internet connection that allows cookies. The e-mail generated through Customer Self-Service will be sent to the e-mail address you provided at the time of registration.

What are cookies?

A cookie is a tool that can "mark" a visitor to a website. Our site uses "session cookies" which disappear when you close your browser.

When I access Customer Self-Service through MyJDFAccount.com or select My Accounts a message box pops up telling me the site cannot be opened. Does this mean your web site is down?

No, if you receive this error message it is possible that you have lost your Internet connection, or the page entered is not valid. Customer Self-Service on MyJDFAccount.com is running within an environment where the functionality should always be available.

My Customer Self-Service screen displays don’t appear to be functioning properly. How do I correct this problem?

Some versions of Internet Explorer are known to have compatibility problems for some web pages.  These can be corrected by clicking on the compatibility view settings options found under the internet tools section of the task bar. Enabling compatibility view should correct any issues you have with screen display.

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User Name, Password/PIN and Challenge Questions

Why do I need a Personal Identification Number (PIN)?

To further safeguard your personal account information, you will be required to set up a 4-digit PIN in addition to your User Name and Password. You will be asked this additional piece of information when you sign in to verify your identity.

Do I use the same PIN when I call the automated phone system?

Yes, the same 4-digit PIN number will be used to gain access to the Web site and the automated phone system.

Does my Password/PIN expire?

No. Your Password/PIN will not expire, however you are able to update either one as often as you like via the Change PIN/Change Password link in the left Navigation bar after you sign in to your account.

What should I use for my Password/PIN?

Choose a Password/PIN you can remember, but not one that is easy for someone to guess, such as your date of birth or address. Passwords must be a minimum of 8 characters, including both numbers and letters with no special characters such as @, #, etc. The PIN is all numeric and 4-digits in length.Passwords are case-sensitive and must be entered exactly as they were originally set up. Need to add space after period.

How can I keep my Password/PIN safe?

Do not write your Password/PIN down and do not share it with anyone. If you think someone may have access to your Password/PIN, we encourage you to change it by selecting the Change Password/Change PIN link in the left Navigation bar.

I can't remember my Password/PIN. What should I do?

Your Password/PIN can be changed using the Forgot your Password/Forgot your PIN link on the Sign In page. You will be asked to provide your User Name, account number, and the answers to the challenge questions you selected during registration.

I can't remember my User Name. What should I do?

Select the Forgot Your User Name link on the Sign In page to retrieve your User Name from our records. For verification, you will be asked to provide your Social Security Number or Tax ID Number, zip code, account number, and the e-mail address that you gave us when you registered. (If you have updated your user e-mail address since registration, use the most current address you provided to us). Your User Name will be sent to this e-mail address once your information has been verified.

Can I change my User Name and/or Password?

You cannot change your user name. Your User Name uniquely identifies you as our customer and once selected is associated with you and cannot be changed. You can change your password or PIN via the Change PIN/Change Password link available in the left Navigation bar after you sign in to your account.

Can you save my User Name, Password and PIN so I don't have to remember it?

No. In order to keep your information secure, you are required to enter your User Name, Password and PIN each time you access your account information.

What are Challenge Questions?

During registration you will be asked to answer 5 challenge questions. Your answers should be known only to you. These are for your protection and convenience. Should you forget your Password or PIN you can reset them by correctly answering 3 out of the 5 questions you selected during registration.

Can I change my choice of challenge questions or change the answers to my challenge questions?

You can change your challenge questions or answers, after signing in by selecting the update profile link on the left navigation bar. You will then be prompted to select your new questions and answers.

I can’t remember my challenge questions/answers. What should I do?

If you have forgotten your challenge question answers, please contact Customer Service at 1-800-634-9662.

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Site Features

What services or features may be available to me when I register for My JDF Account?

You can Make Payments, View Account Information, or request additional Account Services. At Account Services, you can view an Interest Paid Statement, request a Billing Statement, Book, Account Transaction History, or a Paid in Full Letter. You can also sign up for Direct Pay-Recurring.

What is the Account Summary?

The Account Summary is a view of your active accounts and accounts closed within the last 18 months. On this page you can also select a specific account to view the details of the account.

How do I make a payment online?

Click on Make a Payment and you will be directed to our Direct Pay payment option. You tell us how much you want to pay and we deduct it from your checking or savings account and apply it to any of your John Deere Financial accounts in as little as 2 business days. There is no charge for this service. If it is your first time using Direct Pay, you will need to register your banking information. To do this, click on Register Bank Account Information.

Is there a cost to use Direct Pay-One Time or Direct Pay-Recurring?

No, the Direct Payment options are offered at no charge to our customers!

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Printing

Why does my printer cut off the page I am trying to print?

Our Website is designed to fit within 780 pixels. For the best quality print, use the print to PDF functions that are available on some pages.

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Account Maintenance

Can I change my address and phone number online?

Yes, you can submit a request to change customer information by going to Account Services. Here you can update information such as your address and phone number.

Can I change my email address online?

Yes, you can update your email address by selecting "Update Profile" in the left navigation bar, then selecting "Update User Information".

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Online Security

What Security measures are taken with information on Customer Self-Service MyJDFAccount.com, and how do I know my information is secure?

John Deere Financial uses Secure Socket Layer (SSL) technology to encrypt your personal information such as User Names, Passwords and Personal Identification Numbers (PIN), challenge question responses as well as other account information over the Internet. Any information provided to you is scrambled en route and decoded once it reaches your browser. You can look for the letters https:// at the beginning of a Web site URL in your Web browser. The "s" means that the Web connection is secure. You can also verify your session is secure by looking for a small padlock symbol which is usually located in the lower corner of your Web browser. Current versions of leading Web browsers indicate when a Web page is encrypted for transmission through this symbol.

Why do I get a Security Alert when accessing certain pages?

Security alert notifications are used by your selected browser when viewing both secured and unsecured information. You may see these alerts when graphics from a different site are displayed.

What should I do when I am done viewing my account information?

When you have finished viewing your account information on Customer Self-Service through MyJDFAccount.com, you should sign off and/or close your Web browser session. This prevents access to your account until you sign in to the site again.

What happens if I don't Sign Off?

You could potentially allow others who might use the same computer to access your account information saved in the memory of the browser until you sign off or close the browser session.

What can I do to protect my accounts?

John Deere Financial has implemented security measures to protect the privacy of your information, but you play an important role in keeping your information safe. You should memorize your User Name, Password and PIN and never write them down. It is also a good idea to change your password often and remember to sign off when you are done accessing your account information.