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Devon dealer’s service team gains another ROSE award
Service technician Richard Pearse of John Deere dealer Masons, based at Chudleigh in Devon, has won a Silver Award as runner-up in John Deere’s national ROSE Awards for 2006-2007. Winner of the Gold Award for Technician of the Year was Robert Duncan of Scottish dealer T M Simpson in Fife.
This is the fourth time the Silver Award has been won by a Masons service technician, following three second places in 1990, 1995 and 2001, while the Gold Award was also won by Mike Strange of Masons in 2004, showing a remarkably consistent level of achievement by the dealership’s service team.
Richard has worked at Masons since leaving Bicton Agricultural College four and a half years ago, having spent over a year with the dealership on work placement during his National Diploma course. He is one of a group of 10 full-time agricultural service technicians, working alongside two additional technicians on the groundscare side of the business.
One of these, Jason Wignall, has also recently won a major national training award. Later in 2007 he will be presented with a prestigious City & Guilds Medal for Excellence, the first John Deere Turf Tech graduate to achieve this honour. Mike Strange also won a Medal for Excellence in 2000, as a graduate of John Deere’s award winning Ag Tech apprentice engineering training scheme, which is run in conjunction with Brooksby Melton College in Leicestershire.
Masons been a machinery dealership for 32 years, and a John Deere dealer for over 22. It has also been rated a Gold Super Service dealer for the last 15 years, based on John Deere’s annual appraisal of the quality and efficiency of the dealership’s parts and service support for its customers.
“We have always been committed to high levels of customer service, and to improving the skills of our technicians through training,” says dealer principal Peter Endacott. “It’s always very pleasing when a member of staff wins recognition for his efforts, and I congratulate Richard and Jason on their achievements.
“We are proud to have such a very capable team of service technicians, with great strength in depth and a sound base of technical knowledge, all of which helps us to provide the highest possible levels of service and parts back-up to our customers, which is so important in today’s marketplace.”
ROSE stands for Recognition Of Service Excellence, with the top award going to the best all round service technician from John Deere dealerships all over the UK and Ireland. John Deere provides upwards of 5000 training days each year to dealer personnel, on more than 40 different subjects, including around 3500 days for service technicians. Each technician undergoing training during the eight month season is automatically competing for the ROSE Awards - and those who achieve the highest standards become area finalists.
The other eight finalists who won Bronze Awards were: Craig Blakeley from E A Clayton Ltd, Stockton-on-Tees, Cleveland; Mark Cann, Ben Burgess & Co, Norwich, Norfolk; Mark Christmas, Bell Agricultural Ltd, Romney Marsh, Kent; Paul Hamer, Rea Valley Tractors Ltd, Pontesbury, Shropshire; Paul Hutchinson, Louth Tractors Ltd, Louth, Lincolnshire; John Lawlor, Comerford’s Garage Ltd, Kilkenny, Co Kilkenny, Ireland; Paul Lawson, The Burdens Group Ltd, Sutterton, Lincolnshire; and Gary Ryan, Lyons & Burton Ltd, Kilcock, Co Kildare, Ireland.
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