What are your hours of operation?
Our Customer Service Representatives are available by phone Monday - Friday from 8:30 a.m. to 7:00 p.m. Eastern Time.
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How do I contact John Deere Credit customer service?
You may contact Customer Service by phone, e-mail, or mail.
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I have a small credit balance on my account and it should be closed. When and how do I get my refund?
You will normally receive a credit balance refund within 30-40 days. Please e-mail a customer service representative if you have questions.
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Whom should I contact for a service problem with my equipment?
We recommend that you contact the dealer who sold you the equipment.
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How do I get a credit reference?
A Credit Reference Request with your name and signature should be faxed to John Deere Credit at 1-905-319-1809 or sent via mail to:
John Deere Credit
Loan Servicing - Credit Reference
1001 Champlain Ave., Suite 401
Burlington, ON L7L 5Z4
The Credit Reference Request should include where you would like the completed Credit Reference sent.
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How do I get a photocopy of my contract?
Please contact JDC loan service, either by phone or e-mail.
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