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| Ag Management Solutions : Support Agreements |
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John Deere AMS offers customer support service-AMS Support Agreements. The Customer Care Centre (CCC) provides hardware and software support to all our customers. Customers who use any AMS application can take advantage of the CCC and receive support for an annual fee. Access the Customer Care Centre
- From Australia 0011 800 000 033 33
- From New Zealand 00 800 000 033 33
An AMS Support Agreement is required for both software and hardware support. Agreements are available as an annual service agreement or as an assessed charge per phone call. Agreements can be purchased anytime through a local John Deere dealer.
An AMS Support Agreement covers:
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Unlimited priority telephone support via the toll-free number 24 hours a day, 7 days a week, (excluding New Years Day, Thanksgiving Day, & Christmas Day)
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Unlimited priority e-mail support via GreenStar@JohnDeere.com
An AMS Support Agreement is not needed for the following
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Activating any AMS product
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First time installations of AMS desktop computer software applications
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